Jacob Beazley
Glenroy
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Human Resource Advisor (Recruitment) - APS4
The Department Of Home Affairs
05.2023 - Current
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed the Recruitment Engagement inbox
- Triage Work
- Stakeholder Engagement
- Tier 2 contact for Recruitment IVR line
- Assist in project work for section's executive staff
Australian Public Servant (APS3 & A/G APS5)
Services Australia (Centrelink)
04.2021 - 05.2023
- Trained and upskilled new staff members along with facilitating training seminars.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Claims investigations and processing work
- Updated account information to maintain customer records.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Managed workload and priorities to meet claims processing meet deadlines.
Sales Leader / Retail and Business Account Manager
Telstra
10.2014 - 04.2021
- Customer Service
- Sales in competitive and rapidly changing environment
- Stock take + entering
- Staff Training
- Conduct Interviews
- Handling Point of Sales Systems
- Held meetings with small - medium businesses to address their IT needs to suggest products.
- Managed a portfolio of business clients.
Education
Certificate IV - Leadership & Management
Leadership Management Australia
Glen Iris, VIC07.2017
High School Certificate -
Coffs Harbour Senior College
Coffs Harbour, NSW11.2013
Skills
- Policy/Legislation interpretation
- Staff management
- Goals and performance
- Leadership
- Decision Making
- Time management
- Customer Service
- Critical Thinking
- Data Processing
- Investigative Work
References
Laura Mancino
Supervisor
The Department of Home Affairs
0450 757 472
Allison Bartolo
Executive (EL1)
The Department of Home Affairs
allison.bartolo@homeaffairs.gov.au
Timeline
Human Resource Advisor (Recruitment) - APS4
The Department Of Home Affairs
05.2023 - Current
Australian Public Servant (APS3 & A/G APS5)
Services Australia (Centrelink)
04.2021 - 05.2023
Sales Leader / Retail and Business Account Manager
Telstra
10.2014 - 04.2021
Certificate IV - Leadership & Management
Leadership Management Australia
High School Certificate -
Coffs Harbour Senior College
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