Ruby Kase
Westcourt,QLD
Summary
Human Resource Advisor with Cairns Regional Council, skilled in Fair Work and Industrial Relations. Proven track record in policy development and fostering a positive workplace culture. Adept at coaching leaders and facilitating alternative dispute resolution, driving organisational change, and enhancing compliance across diverse teams.
Overview
25
25
years of professional experience
Work History
Human Resource Advisor
Cairns Regional Council
Cairns, QLD
01.2024 - Current
- Working in an advisory capacity with 4 Directors and 14 Senior Mangers and their teams, using a business partnership model, to facilitate proactive human resource strategies, which meet organisational goals, which promote and build relationships across Council.
- Undertake research, analysis, and interpretation of legislation awards and agreements pertaining to Local Government (QLD), Industrial Relations and policy updates and timely response to manager and employee inquiries.
- Delivery of initiatives and projects identified within the People and Organisational Directorate
- Facilitate alternative dispute resolution such as mediation and conflict coaching.
- Partner with senior management to develop and drive best practice departmental change management.
- Provide coaching and mentoring to all levels of leadership at Council to carry out a wide variety of human resource practises.
- Conduct workplace investigations and facilitate the implementation of any subsequent recommendation and outcomes.
- Undertake independent and impartial position grading assessments, ensuring equity and compliance with the entitlement provisions of the Award/s Certified Agreement and industrial relations.
- Review and develop standards, policies and procedures with reflect the needs of the organisation ensuring compliance with relevant legislation.
- Represent Council in negotiating with Unions and other employee representatives in relation to bilateral working groups, grievance management and disciplinary action.
- Conduct Human Resource and Industrial relations research, benchmarking and data analysis to identify trends, areas for attention and or improvement across Council Departments.
HR Consultant
Self Employed - Resolute FNQ
Cairns, QLD
02.2015 - 01.2024
- Conduct Human Resource and Fair Work research analysis, and interpretation of legislation relevant to client/business compliance.
- Develop and implement policies and procedures to maintain legal and operational compliance.
- Interpretation and advice of Fair Work Modern Awards and classifications.
- Advice on conflict dispute resolution and best practises.
- Performance management guidance, including absenteeism improvement plans.
- Developed, educated and implemented workplace bullying, sexual harassment and discrimination policies reflecting Work health and Safety legislation.
- Maintain accurate and confidential personnel files.
- Cultural change that reflected collaboration, respect and engagement.
- Provide end to end coordination and support in the recruitment of qualified applicants.
Self Employed
On Your Case Marketing
Cairns, QLD
02.2004 - 02.2015
- Delivery of tourism industry trends, data and statistics in weekly reports to clients in Australia and New Zealand.
- Attend national Tourism Expos on behalf of clients.
- Oversee operational projects implementation and delivery to ensure timely and efficiency.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained strong B2B relationships providing tourism based products on behalf of clients to improve profit margins and product awareness.
- Human Resources research, analysis, interpretation of legislation to clients.
- Mediation on behalf of clients with employees disputes.
- Maintained client and agent relationships between Daintree and Airlie Beach regions.
- Training and educating agents on product knowledge and and best selling skills to increase profit margins.
- Facilitated destination training trips in New Zealand for Australian based travel agents.
North Queensland Regional Manager
Oz Experience/Tourism Holdings PTY LTD
Far North Queensland
01.2000 - 02.2004
- Prepare and deliver sales presentations, proposals and tenders to secure new business.
- Proactively identify and pursue new business opportunities to expand client base and accounts
- Analyse market trends and agent data to identify growth opportunities.
- Lead cross divisional alignment in portfolio (sales, marketing, new product development and operations
- Coordinate educational familiarisation with national travel agents to national and international destinations.
- Development and delivery of sales collateral within Far North Queensland.
- Attend National Tourism Expos, Sydney and Melbourne.
- Maintain B2B strategies to achieve revenue targets and expand market presence.
Education
Diploma - Tourism And Travel Management
TAFE Queensland
QLDCertificate IV - Small Business Management
TAFE Queensland
QLDMasters - Human Resource Management
Royal Institute of Technology
Melbourne, VIC02-2023
Masters - Conflict Resolution And Management
James Cook University
Townsville, QLD03-2018
Certificate - Conflict Coaching
James Cook University
QLD01-2018
Skills
- Fair Work, Local Government, Industrial Relations interpretation and advise
- Business partnering
- Performance Management and review
- Alternative Dispute Resolution Tools
- Workplace Investigations
- Policy and procedure development
- Promotion of positive workplace culture
- Diversity and Inclusion
- Mentoring and coaching leaders
- Workplace safety
- Multitasking Abilities
- Coaching and mentoring
- Interpersonal skills
Timeline
Human Resource Advisor
Cairns Regional Council
01.2024 - Current
HR Consultant
Self Employed - Resolute FNQ
02.2015 - 01.2024
Self Employed
On Your Case Marketing
02.2004 - 02.2015
North Queensland Regional Manager
Oz Experience/Tourism Holdings PTY LTD
01.2000 - 02.2004
Diploma - Tourism And Travel Management
TAFE Queensland
Certificate IV - Small Business Management
TAFE Queensland
Masters - Human Resource Management
Royal Institute of Technology
Masters - Conflict Resolution And Management
James Cook University
Certificate - Conflict Coaching
James Cook University