Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Bowering

Clontarf,QLD

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Woolworths. Expert in cash handling and problem-solving, I excel in teamwork and collaboration, significantly improving service delivery. My dedication to detail and positive attitude drive operational excellence and customer loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Member

Redcliffe Garden Centre
09.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of shifts.
  • Restocked and organized merchandise.
  • Assisted customers with returns, refunds and resolving transaction issues.

Store Team Member

Woolworths
12.2021 - 10.2022
  • Worked mainly in Front-End, Online and Grocery departments, with fill in shifts in Bakery and Fruit and Veg departments
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Developed strong relationships with regular customers which increased return visits.

Crew Member

Peninsula Fair McDonald's
11.2020 - 12.2021
  • Worked front counter and back area.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with fellow team members and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Completed closing shifts.

Education

Bachelor of Engineering - Mechanical Engineering

Queensland University of Technology
Brisbane, QLD
11.2027

High School Diploma -

Redcliffe State High School
Redcliffe, QLD
11.2023

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Cash Handling
  • Computer Skills
  • Heavy Lifting

Certification

  • Certified in Responsible service of Alcohol (RSA) in Queensland - Completed 2022
  • Qualified in Responsible service of Gambling (RSG) in Queensland - Completed 2022
  • Certificate II in Skills for Work and Vocational Pathways - Completed November 2021
  • Automatic P2 Driver's Licence - Passed test in January 2023


Timeline

Team Member

Redcliffe Garden Centre
09.2022 - Current

Store Team Member

Woolworths
12.2021 - 10.2022

Crew Member

Peninsula Fair McDonald's
11.2020 - 12.2021

Bachelor of Engineering - Mechanical Engineering

Queensland University of Technology

High School Diploma -

Redcliffe State High School

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Jacob Bowering