Jacob Burke
Lake Heights,NSW
Summary
Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing.
Overview
9
9
years of professional experience
Work History
Store Assistant
Aldi
Goulburn, NSW
02.2024 - Current
- Greeted customers entering store and offered assistance with requirements.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations involving angry or upset customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Operated POS system to process payments and provide receipts.
- Worked with loss prevention in monitoring shopper behavior.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Assistant
Crookwell IGA
08.2021 - 12.2023
- Greeted customers entering store and offered assistance with requirements.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Kennel Hand
Batemans Bay Boarding Kennels
12.2020 - 07.2021
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Restaurant Staff Member
JJ’s at the Moorings
03.2015 - 04.2015
- Upsold high-profit items to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
HSC -
Crookwell High School
Crookwell, NSW11.2020
Skills
- Customer Assistance
- Stock replenishment
- Loss Prevention
- Team Collaboration
- Drawer balancing
- RSA Certification
References
- Sarah Clarke, Manager, Batemans Bay Boarding Kennels
- Julie Condon, Owner, Batemans Bay Boarding Kennels
- Derarne Mccarten, Manager, Crookwell IGA, 0417 267 270
- Julie White, Owner, Crookwell IGA 0428 408 450
Timeline
Store Assistant
Aldi
02.2024 - Current
Store Assistant
Crookwell IGA
08.2021 - 12.2023
Kennel Hand
Batemans Bay Boarding Kennels
12.2020 - 07.2021
Restaurant Staff Member
JJ’s at the Moorings
03.2015 - 04.2015
HSC -
Crookwell High School