Jacob Dennett
Chambers Flat,QLD
Summary
Customer-oriented, hardworking, honest, loyal and success driven individual offering 4 years experience as a Bartender in both high and low volume venues. I offer vast experience in preparing and serving alcoholic drinks including a wide range of cocktails and custom innovative drink creations. Versed in maintaining liquor stock, keeping my working environment clean and assessing customer needs, I am a friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. I have a track record of maintaining composure in stressful situations and thrive in fast-paced environments with an ability to work well with team members to meet all customer needs. I also have excellent money handling, problem-solving and time management abilities.
I also have experience working in the construction industry as a self employed Joint Sealer and Caulker, as well as a Traffic Management Implementer.
I am looking for a casual, part-time or full-time position where I would be available to work 24 hours, 7 days a week. I have my full manual license and reliable transport.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Traffic Controller, Traffic Management Implementer
WARP Traffic Management
Lockyer Valley, Sunshine Coast, QLD
07.2023 - 01.2024
- Set messages on digital traffic signs to warn oncoming traffic of delays.
- Managed setup and removal of temporary traffic control equipment and signs.
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
Bartender
Porters Plainland Hotel
Plainland
08.2022 - 07.2023
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Verified age identification when serving alcoholic beverages to customers.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations, and retained extensive knowledge of liquors and wines.
- Effectively multitasked within fast-paced environment, ensuring that all orders were accurate, timely and properly delivered to customers.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary remaining calm and poised promoting a relaxed atmosphere to guests.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties such as counting money in registers, setting up cash drawers, restocking items on shelves or counters .
Joint Sealer/Caulker
Self-Employed
Logan, QLD
03.2022 - 05.2023
- Selected appropriate holding fixtures, bonding materials, size bleeders and other materials.
- Inspected seals for proper placement, quality of material, and security.
- Followed safety procedures when handling hazardous materials.
- Repaired or replaced defective seals as needed.
- Performed maintenance on sealing equipment to ensure proper functioning.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bartender
ALH
Eagleby, Gatton, Goodna, QLD
02.2019 - 03.2022
- Performed opening and closing duties such as counting money in registers, setting up cash drawers, restocking items on shelves or counters .
- Monitored customer behavior to ensure compliance with alcohol laws and regulations.
- Effectively multitasked within fast-paced environment.
- Maintained an organized bar area including stocking of beverages, liquor, glassware, garnishes and other supplies.
- Collected payments from customers for drinks served.
- Demonstrated knowledge of wines, beers, spirits and cocktails.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Cert III Business, Completion of Year 12 -
St Thomas More College
12.2018
Skills
- Customer Service Expertise
- Conflict Resolution
- Spacial Awareness
- Working as both part of a team and individually
- Leadership and following directions
- Attention to detail
- Communication
- Salesmanship
Awards
- SITHFAB002 - Provide Responsible Service of Alcohol
- SITHGAM001 - Provide Responsible Service of Gambling
- White Card - 2622435
- Industry Authority - 126 686 111
- Operation of Elevated Work Platforms
- Working at Heights
References
- Peter Byng, Assist. Front of House Manager - Porters, 0432 899 669
- Simon Nichols, TMI - WARP Traffic, 0432 875 887
Certification
- SITHFAB002 - Provide Responsible Service of Alcohol
- SITHGAM001 - Provide Responsible Service of Gambling
- White Card - 2622435
- Industry Authority - 126 686 111
- Operation of Elevated Work Platforms
- Working at Heights
Timeline
Traffic Controller, Traffic Management Implementer
WARP Traffic Management
07.2023 - 01.2024
Bartender
Porters Plainland Hotel
08.2022 - 07.2023
Joint Sealer/Caulker
Self-Employed
03.2022 - 05.2023
Bartender
ALH
02.2019 - 03.2022
Cert III Business, Completion of Year 12 -
St Thomas More College
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