Jacob Epple

Reward:

• Preparation of business cases and determination within the Reward and Cost Controls framework of out-of-cycle remuneration reviews, higher duties allowances, travel allowances and bespoke payments.
• Maintained a Service Level Agreement (SLA) of >70% of Tier 1 cases within 2 business days and >30% of Tier 2 cases within 5 business days within the People & Culture Portal.

Employee Relations:

• Assisted end-to-end in the bargaining process of a Supply Chain Enterprise Agreement, including competitor analysis, Better Off Overall Test (BOOT) calculations and providing the required information to team members under the Fair Work Commission processes.
• Provided advice for business queries including Award and Enterprise Agreement interpretation, union correspondence and remuneration compliance.
• Preparation and gathering of required information for ad-hoc compliance matters in relation to regulator requests.

Knowledge (mycoles):

• Maintained over 70% completion of knowledge requests within 2 business days.
• Liaised with cross-functional stakeholders to create, edit and upload content suitable for the mycoles platform under the Knowledge content guidelines.
• Led a project shifting critical people information from a legacy platform to the mycoles platform, including the de-commissioning of that area on the legacy platform.

Diversity & Inclusion:

• Planning and execution of cross-functional and external events including the International Womens Day hackathon and Amaze 'HoodieUp' campaign for Autism awareness.
• End-to-end management and assistance of completion of annual Workplace Gender Equality Agency (WGEA) reporting, liaising with cross-functional stakeholders to obtain key information for reporting.
• Completed a 6-week 'Fast-track' assignment within the Organisational Development function, creating success profiles to enhance Coles' organisational structures and talent development pathways.

• Management team achieving consistent sales of $1.5m of retail sales and $500k of club account sales.
• Involvement and execution of all store processes including goods receiving, web order processing, purchase ordering/invoicing and customer service/dispute resolution.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.