Jacob Gavin
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Big W
05.2019 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Retail Assistant
King Kong Sales
04.2017 - 10.2019
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
No Degree -
Hervey Bay State High School
Pialba, QLD12.2016
Skills
- Wrapping and Boxing
- Customer Assistance
- Trade-In Quotes
- Item Ticketing and Pricing
- Retail Effectiveness
- POS Transactions
- Retail Transactions Processing
- Telephone Answering
- Issue Refunds
- Purchase Packaging
- POS Systems
- Bagging and Packaging
- Engaging with Diverse Customers
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
SPORTS
I love getting outdoors with my family and enjoying a couple rounds of cricket and footy.
Timeline
Retail Assistant
Big W
05.2019 - Current
Retail Assistant
King Kong Sales
04.2017 - 10.2019
No Degree -
Hervey Bay State High School
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