Jacob Hall
Geelong,VIC
Summary
Confident Energy Resolutions Consultant successful at managing a broad range of customer enquiries, promoting products and outperforming personal targets in all areas. Well-organized, efficiency-driven and focused on providing an unforgettable customer experience.
Overview
10
10
years of professional experience
Work History
Energy Resolutions Consultant
EnergyAustralia
10.2023 - Current
- Handle complex enquiries that require a high level of attention to detail.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about our products.
Assistant Store Manager
HANES Australasia
11.2020 - 10.2023
- Assisted store manager in meeting standards for customer service and quality.
- Trained and managed associates in customer service and sales techniques.
- Answered questions about store policies and addressed customer concerns.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Implemented strategies focused on increasing store sales and customer satisfaction.
Sole Trader
Jacob Hall Piercing
08.2019 - 09.2020
- Maintained relationships with clients long term.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to create a stable reputation and support system for my clients.
- Provided a sterile and hygienic procedure environment in the studio in line with Infection Hazard Control & health requirements.
- Affiliated with highly reputable brands after building a strong client base.
Customer Service Representative & Body Piercer
Hairhouse Warehouse
10.2017 - 10.2019
- Working and communicating as a team on the shop floor and in the salon/studio to create a smooth experience for us and our customers.
- Recommended products to customers, thoroughly explaining the key aspects of each product and why it is the best choice for them.
- Opening & closing the store independently and ensuring the safety of merchandise.
- Booked & managed clientele in both the salon and piercing studio, answering any questions along the way.
Instore
Dominos
03.2014 - 10.2016
Education
High School Diploma -
Traralgon Secondary College
Traralgon, VIC11.2018
Skills
- Retail management
- Leadership
- Communication
- Active listening
- Interpersonal skills
- Time management
Timeline
Energy Resolutions Consultant
EnergyAustralia
10.2023 - Current
Assistant Store Manager
HANES Australasia
11.2020 - 10.2023
Sole Trader
Jacob Hall Piercing
08.2019 - 09.2020
Customer Service Representative & Body Piercer
Hairhouse Warehouse
10.2017 - 10.2019
Instore
Dominos
03.2014 - 10.2016
High School Diploma -
Traralgon Secondary College
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