Jacob Houghton
Monkland,QLD
Summary
Results-driven professional with a strong background in hotel operations and guest services. Skilled in complaint resolution and staff training, contributing to enhanced operational efficiency and memorable guest experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Residential Support Worker
Thrive house
mooloolabah, QLD
04.2021 - Current
- Provided daily support to residents in personal care and daily living activities.
- Implemented individualized care plans tailored to each resident's unique needs.
- Developed and maintained positive relationships with residents to encourage social interaction.
- Coordinated recreational activities to promote engagement and physical well-being.
- Provided emotional support to residents during difficult times.
- Ensured that all policies and procedures were followed at all times.
- Assisted with medication administration and management as needed.
Assistant Manager
Phoenix hotel
gympie, QLD
01.2017 - 02.2021
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff schedules to optimize service levels and efficiency.
- Handled guest inquiries and resolved complaints effectively and promptly.
- Trained new team members on company policies and customer service standards.
- Collaborated with departments to ensure smooth event planning and execution.
- Ensured compliance with safety regulations and company policies.
Education
Gympie State High School
Gympie, QLD09-2016
Skills
- Guest service
- Staff coordination
- Complaint resolution
- Training delivery
- Event management
Certification
- diploma of community services
- Cert III in fitness and sports
- cert III in engineering and woodwork
- QCE certificate
- RSA,RSG and RMLV all obtained
reference
References
Mandi Stelmach ( phoenix venue manager )
0400712372
Emma Price (house manager )
0406458380
Timeline
Residential Support Worker
Thrive house
04.2021 - Current
Assistant Manager
Phoenix hotel
01.2017 - 02.2021
Gympie State High School