Jacob Howard
Glen Innes,NSW
Summary
Experienced leader with operational efficiency and staff management, notably in the Labor Club group. Excelled in Interpersonal communications and conflict resolutions with a strong customer service focus. Demonstrates reliability and excellent communication, ensuring smooth business operations and staff coordination.
Extensive experience in administrative duties particularly dealing with a range of legal documents and data logging with an emphasis on speed and accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager Supervisor
Ginninderra Labor Club
03.2024 - Current
- Ensured compliance with industry regulations and company policies
- Managed daily operations, ensuring smooth functioning of the business
- Providing safe and comfortable work employees
- Detailed reporting of legal documents such as self-exclusion deeds, incident/medical reports, shift recaps
- Staff organisation; Job delegation and replacements
- Managing and resolving issues with patrons who may be intoxicated or disgruntled
- Money delegation, tracking and organistion for upward $300, 000
- Data logging, accounting and filing of legal and financial documents/data
- Staff training and performance evaluations
- Liaison between staff and upper management
Receptionist
Via Hostels
08.2023 - 02.2024
- Welcomed upwards of 200 arriving visitors and customers professionally, offering friendly and knowledgeable support
- Verified appointments while communicating effectively with clients
- Organisation of room allocations for over 1,000 beds.
- Answered calls promptly and accurately directing them to the appropriate departments
- Resolution of customer complaints and issues
- Security responsibilities stopping potentially dangerous or unwanted customers from creating a negative environment
- Accounting and data logging
- Training of new staff members
English Teacher Volunteer
Youth Association for Culture and Development
04.2023 - 05.2023
- Developed students' reading and writing comprehension
- Lesson planning, sculpted for a range of students' English abilities
- Student progression assessments
- Effective tailored learning plans for individual students
Dog Caretaker/ Volunteer Supervisor - (Volunteer)
Hopeland Dog Sanctuary
10.2022 - 11.2022
- Living with between 90-100 dogs
- Medicating and treating wounded or sick dogs using a wide range of specific medications for majority of the dogs
- Preparing feeding twice a day while using strict and accurate meal types while under tight time conflicts
- Cleaning of living areas of volunteers and dogs twice a day
- Strict management of dog exercise times with great emphasis on time management and efficiency of dog transfer times
- Effective training of new volunteers to ensure the proficient management the sanctuary
Duty Manager Supervisor
Canberra Labor Club
07.2020 - 08.2022
- Ensured compliance with industry regulations and company policies
- Managed daily operations, ensuring smooth functioning of the business
- Providing safe and comfortable work place employees
- Money delegation and accounting of upwards of $800,000
- Detailed reporting of legal documents such as self-exclusion deeds, incident/medical reports, shift recaps
- Staff organisation of up to 15 active working staff; Job delegation and replacements
- Managing and resolving issues with patrons who may be intoxicated or disgruntled
- Data logging, accounting and filing of sensitive legal documents
- Staff training and performance evaluations
- Liaison between staff and upper management
Bar/Cellarist/Accounting
Canberra Labor Club
03.2018 - 03.2020
- Responsible service of alcohol and gambling products
- Administrative duties dealing with legal documents such as writing cheques and problem gambling forms.
- TAB and gaming transactions
- Extensive service of poker machines (including auditing and handling cash money of $800 000 plus)
- Financial data entry
- Recording and delegating stock over four clubs
- Maintainable across the club to ensure the functionality of the clubs services
- Receiving alcohol and product deliveries and data management using ICT programs
Education
Bachelor of Communications - Sports Media
University of Canberra
Canberra, ACT08.2020
High School Diploma -
Glen Innes High School
Glen Innes, NSW11.2015
Skills
- Customer service focus
- Time-management
- Operational Efficiency
- Health and safety compliance
- Training and mentoring
- Staff Management
- Conflict resolution
- Attention to Detail
- Reliability
- Excellent Communication
Accomplishments
· UC Rugby League Stars captain/coach - 2024
· UC Rugby League Grizzlies/Star 15 year team - 2024
· UC Rugby League Grizzlies team of the decade - 2019
· UC Womens League Tag coach - 2019
· Grizzlies best and fairest - 2018
· Australian Uni Games touch football - 2019
Certification
· Gambling and Contacts Officer - 2024
· ACT Responsible Service of Alcohol and Responsible Service of Gambling certificates - 2024
· Anti-money laundering and counter terrorism financing certificate - 2024
· Bullying and harassment workshop - 2024
· First aid - 2024
· Emergency response workshop - 2024
· Social Marketing Certification - Hootsuite Academy - 2019
Timeline
Duty Manager Supervisor
Ginninderra Labor Club
03.2024 - Current
Receptionist
Via Hostels
08.2023 - 02.2024
English Teacher Volunteer
Youth Association for Culture and Development
04.2023 - 05.2023
Dog Caretaker/ Volunteer Supervisor - (Volunteer)
Hopeland Dog Sanctuary
10.2022 - 11.2022
Duty Manager Supervisor
Canberra Labor Club
07.2020 - 08.2022
Bar/Cellarist/Accounting
Canberra Labor Club
03.2018 - 03.2020
Bachelor of Communications - Sports Media
University of Canberra
High School Diploma -
Glen Innes High School
· Gambling and Contacts Officer - 2024
· ACT Responsible Service of Alcohol and Responsible Service of Gambling certificates - 2024
· Anti-money laundering and counter terrorism financing certificate - 2024
· Bullying and harassment workshop - 2024
· First aid - 2024
· Emergency response workshop - 2024
· Social Marketing Certification - Hootsuite Academy - 2019
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