Jacob Joh
19 Spearwood Road, Sadadeen,Australia
Summary
Compassionate caregiver with extensive expertise in residential and community care. Skilled in emotional support, medication administration, and Therapeutic Crisis Intervention, with a focus on clients with complex needs, including mental health challenges and disabilities. Committed to delivering high-quality care while adhering to NDIS service standards.
Overview
23
23
years of professional experience
Work History
Support worker
We Genuinely Care
Brisbane, QLD
03.2022 - Current
- Implement client person-centred approach, involve clients in decision-making.
- Observe and monitor client physical, emotional health and social wellbeing.
- Manage client's behaviour of concern, identify triggers, stay calm and fill incident report and behavioural tool.
- Administered CPR and first aid in case of seizure or health emergencies.
- Understand and administer client medication, follow 7Rs and observe reactions.
- Teach client's life skills like cooking, taking care of daily routine, coregulate behaviour/anger.
- Promote and encourage client to eat healthy food and physical exercise.
- Encourage client to take part in shopping, meal planning and cooking.
- Collaborated with team members to ensure effective support during critical tasks, enhancing overall service delivery.
- Participated in client initiative meetings to document new initiatives and client goals, fostering client-centered care.
- Document client goals, activities, and incidents/Progress reports.
- Review client programs, schedules, and appointments.
- Build customer relationships - I get to know client by sharing stories, life experience and likes and dislikes.
- Manage client finances and maintained accurate records of receipts and bookkeeping software, promoting financial transparency.
- Adhere to organization policies, protocols, and procedures.
- Assess risk, spills or wet surfaces and act accordingly.
- Report unreasonable behaviours and actions, e.g., bullying and harassment.
- Take client to respite activity, appointment, family, and country visit.
- Observe client mood, encourage, and engage them in an activity.
- Manual handling, hoisting, van lifting equipment and electric wheelchairs.
- Explain and encourage client to participate towards the outlined NDIS goals/activities.
House manager
Life Without Barriers
Alice Springs, NT
06.2021 - 02.2022
- Supervision: Ensuring that the support workers comply with work procedure and quality services delivery.
- Coaching and mentoring, ensure that support workers are assisted to meet performance/Work life balance.
- Organized interviews, Induction, training, and signing off new staff.
- Medication administration: Provided sufficient training and information regarding client medication, applied 7Rs.
- Helped in preparing Individual support plan, client health assessment plan, oral health plan, client profile, dental care, Case notes, Incident reports and positive behaviour support plan and safe them in company encrypted software systems.
- Followed up on issues, orders, OT assessments, service agreements, PBSP, and performance reviews to ensure compliance and client satisfaction.
- Performed and trained support workers in high clinical care tasks, Ostomy care, suprapubic Catheter, blood pressure & diabetes.
- Managed cuts, epilepsy, and seizure conditions, providing CPR or first aid assistance.
- Used reasonable restrictive practice strategies to reduce harm and injuries.
- Integrated and implemented work policies, procedures and health and safety plans.
- Operated the incident reporting processing software, emails, secure printing, scanning, and photocopying.
- Implemented structured weekly schedules to facilitate client care plans and enhance service delivery.
- Assisted with Oncall duty; prepared oncall report, putting uncovered shift online, allocating shifts, checking, and updating rosters.
- Managed client finances, budgeting, shopping, petty cash expenditures, and country visits to ensure resource allocation aligned with client needs.
- Advocated about client needs, client equipment, initiatives, staff welfare and work conditions.
- Liaised with public guardian, public trustee, GP, Dentist, speech therapist, psychologist, OT, psychiatrist, and physio to meet customer needs.
- Observed reporting compliance; documented authorized and unauthorized restrictive practice and followed reporting procedure.
- Investigated and participated in Incidents/debriefing; planned motivating interview to identify, explore, summarize, connect, provide alternative, planned action, evaluate, and re-engaged (I escape tool).
- Rostered shifts according to care funding, checked rosters, identified relevant competencies, and sharing them with rostering team.
- Discuss funding issues with Public Guardian, Public Trustee, OT and team leadership.
- Organized and facilitated team meeting, minutes taking, both virtual and face to face.
- Ensured proper software filing and storage system for easy access.
- Sound knowledge in Employment Legislations and other business Acts, Equal Employment Act 2010, Disabilities Services Act 2006 QLD.
Personal carer
Old Timers Age Care Nursing Home
Alice Springs, NT
01.2021 - 02.2022
- Provided personal care and manual handling, used hoisting and sling sheet.
- Monitored and documented client health conditions and incidents to support effective care management.
- Recorded detailed resident case notes, NDIS goals, and incident reports to ensure accurate documentation and continuity of care.
- Facilitated resident participation in planned activities to promote engagement and well-being.
- Transported resident to scheduled appointments, ensuring timely arrival.
- Distributed foods and assisted residents with feeding/peg feeding residents.
- Performed housekeeping in resident living areas, toilets, and bathrooms to maintain cleanliness.
- Worked collaboratively in a team.
Team leader & Disability support worker
CASA services
Alice Springs, NT
10.2019 - 07.2021
- Built relationships with clients, supporting their needs through implementation of person-centred practice.
- Administered training programs for support workers.
- Coordinated community access, family visitation, and medical appointments to enhance client well-being.
- Note: Most of them already reported in the previous headings.
Disability support worker
Life Without Barriers
Alice Springs, NT
12.2019 - 06.2021
- Delivered personal care, meal preparation, community access assistance, and emotional support to enhance client well-being.
- Outlined key skills and experience relevant to disability support work.
- Assisted clients with daily living activities and personal care needs.
- Supported individuals in developing life skills and achieving personal goals.
- Collaborated with multidisciplinary teams to create tailored support plans.
Recruitment officer
Care family day care
Brisbane, QLD
05.2018 - 11.2018
- Coordinated interview processes and developed tailored interview questions to assess candidate suitability.
- Evaluated and shortlisted competitive applicants based on qualifications and fit for roles.
- Developed training proposals to enhance employee skills.
- Outlined legislative requirements and actioned plans to educators/carers.
- Monitored appointments and schedules and involvements.
- Conducted orientation sessions for newly hired carers.
- Reported completed work to general manager for reviewing.
- Reviewed signed paperwork and ensured all information was complete.
- Created proper filing system for easy retrieval or access.
- Wrote and compiled termly report.
Secretary General
Twi East Community Association of Queensland
Brisbane
10.2010 - 12.2014
- Promoted education, gender equality, discouraged domestic violence, embraced family reunion process and encouraged spirit of good citizens.
- Educated Sudanese community about implications of early marriages and domestic violence, enhancing awareness of legal protections and resources.
- Advised culturally and linguistically diverse community (CALD) members on integration and law-related issues, fostering understanding and support.
- Advised community members on traffic rules and societal changes.
- Briefed young people about the impact of drug, alcohol, theft, violence, and anger management, drink driving and unauthorized driving.
- Informed youth about potential dangers, health, careers and how to access them.
- Took minutes during meetings and organized reports to ensure accurate documentation and follow-up on action items.
- Attended multi-lingual group sessions, Ethnic Community Council of QLD, Sudanese Alliance Group and Support Link Inc.
Teaching and Administration
Lutheran World Federation
Kakuma, Kenya
09.2003 - 08.2008
- Taught math, English, and social studies year 7 & 8.
- Coordinated communication among school, parents, and teachers to foster collaboration.
- Inducted newly appointed and employed teachers.
- Planned, prepared, and addressed general timetable/teaching matters.
- Allocated subjects according to area of specialization.
- Assessed and addressed educational needs to enhance student learning outcomes.
- Ensured proper filing systems. Documentation and monitoring.
- Enforced classroom discipline by effectively managing student and teacher misconduct.
Education
First Aids and CPR Certificate -
Redpath Education
Northern Territory01-2027
Certificate Iii Disability - individual support
Aston College
Northern Territory05-2024
Associate Degree - Business
UQ College
Brisbane, QLD02-2014
Teachers In-Service Training - Teaching Methodology
Lutheran World Federation/UNHCR
Northern Kenya09-2006
Certificate iii - Basic computer Training
DonBosco Vocational Training
Northern Kenya06-2006
Teachers Upper Intermediate English Program -
Windle Trust-Kenya
Northern Kenya12-2005
Skills
- Personal care assistance
- Medication administration
- Manual handling practices
- Infection control strategies
- Safety protocol adherence
- Risk assessment methodologies
- Emergency response planning
- Calming interventions
- Cultural competence
- Behavior support plans
- Client wellbeing focus
- NDIS achievement
- Effective communication
- Collaborative teamwork
References
- Majur Deng, Life Without Barriers, 0476559115, Major.deng@lwb.org.au
- Chalaka, ENOP Disability Services, 0452 645 972
Hobbies and Interests
- Playing chess
- Cycling/gym
- Shopping and cooking/new recipes
- Use social media for social connection and events monitoring.
- Listen to music and movies/news follow up
- Reading novels/books and career related journals/newspaper
Professional Attributes
- Effective communication: Excellent communication skills, both written and verbal.
- High interpersonal skills: ability to interact well with others well.
- Ability to plan, organize, control, take the lead and problem solving.
- Observant and appropriate response according to situational needs.
- High personal values: honest, respectful, empathetic, passionate, ethical, and inclusive.
- Observe reportable situation: bullying and harassment, conflict, and risk management and act immediately to break the chain.
- Explain work requirements, policy and procedure, competencies.
Timeline
Support worker
We Genuinely Care
03.2022 - Current
House manager
Life Without Barriers
06.2021 - 02.2022
Personal carer
Old Timers Age Care Nursing Home
01.2021 - 02.2022
Disability support worker
Life Without Barriers
12.2019 - 06.2021
Team leader & Disability support worker
CASA services
10.2019 - 07.2021
Recruitment officer
Care family day care
05.2018 - 11.2018
Secretary General
Twi East Community Association of Queensland
10.2010 - 12.2014
Teaching and Administration
Lutheran World Federation
09.2003 - 08.2008
First Aids and CPR Certificate -
Redpath Education
Certificate Iii Disability - individual support
Aston College
Associate Degree - Business
UQ College
Teachers In-Service Training - Teaching Methodology
Lutheran World Federation/UNHCR
Certificate iii - Basic computer Training
DonBosco Vocational Training
Teachers Upper Intermediate English Program -
Windle Trust-Kenya