Louisa Sutton
Wagga Wagga,NSW
Summary
Motivated retail sales assistant with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use.
Overview
10
10
years of professional experience
Work History
Retail Assistant
Nextra Newsagency
01.2015 - 11.2015
- Balanced and organized cash register by handling cash and counting change.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions..
- Assisted customers with prompt and polite support in-person and via telephone.
- Ordering stock, lottery tickets and scratch-its.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Pet Shop Assistant
Sanctuary Point Pet Supplies And Grooming
10.2012 - 10.2013
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Cleaning the store and animal cages.
- Bagging and weighing pet food for customers.
- Helping groom animals.
Retail Assistant
Cotton On Kids
05.2022 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Education
Certificate III - Hospitality
TAFE
Wagga Wagga12.2014
Certificate II - Hairdressing
TAFE
Wagga Wagga, NSW06.2014
Year 10 Certificate -
Wagga Wagga Christian College
Wagga Wagga, NSW12.2013
Skills
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Sales and Promotions
- Excellent Written and Verbal Communication
- Friendliness
- Store Policies and Procedures
- Cash Register Operations
- Positive Customer Engagement
- Telephone Answering
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
Timeline
Retail Assistant
Cotton On Kids
05.2022 - 01.2023
Retail Assistant
Nextra Newsagency
01.2015 - 11.2015
Pet Shop Assistant
Sanctuary Point Pet Supplies And Grooming
10.2012 - 10.2013
Certificate III - Hospitality
TAFE
Certificate II - Hairdressing
TAFE
Year 10 Certificate -
Wagga Wagga Christian College
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