Jacob Spicer
Flynn,Act
Summary
Proven to excel in high-pressure environments, I leveraged my expertise in liquor, beer, and wine at Mawson Raiders Club to enhance customer satisfaction and streamline bar operations. Demonstrating strong multitasking and exceptional customer service, I played a key role in training staff and optimizing inventory, significantly contributing to the club's success.
Overview
2
2
years of professional experience
Work History
Customer Service Attendant
Eastlake Football Club
02.2024 - Current
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Coordinated function operations for the Eastlake Demons football department
Cocktail Bartender
Fun Time Pony
10.2023 - 01.2024
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed inventory effectively, reducing waste and ensuring availability of key ingredients at all times.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender
Mawson Raiders Club
03.2023 - 10.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
Bachelor Of Medical Science - Medicine
University of Canberra
Canberra, ACTSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Customer Service Attendant
Eastlake Football Club
02.2024 - Current
Cocktail Bartender
Fun Time Pony
10.2023 - 01.2024
Bartender
Mawson Raiders Club
03.2023 - 10.2023
Bachelor Of Medical Science - Medicine
University of Canberra
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