Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Ferguson

Narromine,NSW

Summary

I have a deep passion for helping others and making a difference in their lives. With previous experience with individuals with disabilities, where I developed strong communication and problem-solving skills. I'm a great listener and always strive to create a safe and inclusive environment. I'm also comfortable assisting with daily activities, providing emotional support, and promoting independence. I believe in the power of empathy and respect, and I'm committed to providing the best care possible.

Overview

14
14
years of professional experience

Work History

Disability Support Worker

Koiop Connect
07.2023 - Current
  • Improved Participants independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for Participants with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with differnt agency teams to follow comprehensive care plans, ensuring optimal Participant wellbeing.
  • Promoted a safe and inclusive environment for all Participants by enforcing policies and procedures consistently.
  • Implemented behavior management techniques when required for the safety of both Participants and staff members involved.
  • Managed medications effectively for Participants under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.

Retail Sales Assistant

Country Traders
03.2023 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.

Receptionist

Revelation Cuts
12.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Volunteer

The Promise Church
09.2019 - 12.2019
  • Assisted with special Church events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used group communication skills to convey information to other volunteers.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Kitchen Hand

Narromine Hotel
01.2010 - 12.2010
  • Cleaning, sanitizing and maintaining equipment, facility, and floors.
  • Food/drink handling.

Education

Year 10 Certificate

Dubbo College Senior Campus
Dubbo, NSW

Skills

  • Excellent verbal and written communication
  • Good sense of humour and natural entertaining ability
  • Over 10 years of experience with babies and young children/s ranging from new born to teenagers
  • Product and Service Sales
  • Meal Planning and Preparation
  • Creating and engaging in age-appropriate activities
  • Patient, nurturing & compassionate
  • Disability Services
  • Risk Assessments
  • Incident Reports
  • Personal Growth Support
  • Behavior Support Plans

References

Daniel Mowbray - 

Curriculum Development Officer,NSW SES

04311268722




Carl Batey -

Owner at Cafe' Racer

6337 7599


Timeline

Disability Support Worker

Koiop Connect
07.2023 - Current

Retail Sales Assistant

Country Traders
03.2023 - Current

Receptionist

Revelation Cuts
12.2022 - Current

Volunteer

The Promise Church
09.2019 - 12.2019

Kitchen Hand

Narromine Hotel
01.2010 - 12.2010

Year 10 Certificate

Dubbo College Senior Campus

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Amy Ferguson