Jacob Veitch
Rowville,VIC
Summary
Experienced sports administration professional with a strong background in stakeholder engagement, customer service, and event management. Proven ability to manage multiple tasks, communicate effectively with diverse stakeholders, and deliver high-quality programs.
Overview
7
7
years of professional experience
Work History
Stakeholder Services Officer
AFL - Australian Football League
2024.01 - Current
- Managed grassroots participation programs including AFL Auskick, Coaching, Community, and Junior Football
- Provided training and guidance on Play HQ and Officials HQ platforms
- Delivered excellent customer service, troubleshooting issues and ensuring smooth administrative processes.
Membership Sales and Services Officer
Richmond Football Club
2022.08 - 2024.01
- Maintained data in the Archtics CRM database
- Assisted members with ticketing, sales inquiries, and membership issues
- Supported game day and club events, ensuring positive member experiences.
Retail Assistant
Ritchies IGA
2017.10 - 2023.01
- Assisted customers and supervised new employees
- Worked in the liquor department with RSA certification.
Corporate Host
Spark Event Group - Australian Grand Prix
2022.04
- Liaised with Fox Sports' guests, resolving issues and ensuring guest satisfaction.
AFL Umpire
Eastern Football / Netball League
2018.01 - 2022.01
- Umpired multiple age groups, mentored new umpires, and participated in the emerging umpire's group.
Education
Diploma of Sports Development / Diploma of Leadership and Management -
Swinburne University And Richmond Institute of Sports Leadership
Richmond, VIC11.2022
Year 12 VCE Graduate -
St Joseph's College
Ferntree Gully, VIC12.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- CRM software proficiency
- Working in a team environment
- MS Word, Excel and Outlook skills
- Strong written and verbal communication
Timeline
Stakeholder Services Officer
AFL - Australian Football League
2024.01 - Current
Membership Sales and Services Officer
Richmond Football Club
2022.08 - 2024.01
Corporate Host
Spark Event Group - Australian Grand Prix
2022.04
AFL Umpire
Eastern Football / Netball League
2018.01 - 2022.01
Retail Assistant
Ritchies IGA
2017.10 - 2023.01
Diploma of Sports Development / Diploma of Leadership and Management -
Swinburne University And Richmond Institute of Sports Leadership
Year 12 VCE Graduate -
St Joseph's College
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