Jacob Veitch
Rowville,VIC
Summary
Experienced sports administration professional with a strong background in stakeholder engagement, customer service, and event management. Proven ability to manage multiple tasks, communicate effectively with diverse stakeholders, and deliver high-quality programs.
Overview
7
7
years of professional experience
Work History
Stakeholder Services Officer
AFL - Australian Football League
01.2024 - Current
- Managed grassroots participation programs including AFL Auskick, Coaching, Community, and Junior Football
- Provided training and guidance on Play HQ and Officials HQ platforms
- Delivered excellent customer service, troubleshooting issues and ensuring smooth administrative processes.
Membership Sales and Services Officer
Richmond Football Club
08.2022 - 01.2024
- Maintained data in the Archtics CRM database
- Assisted members with ticketing, sales inquiries, and membership issues
- Supported game day and club events, ensuring positive member experiences.
Retail Assistant
Ritchies IGA
10.2017 - 01.2023
- Assisted customers and supervised new employees
- Worked in the liquor department with RSA certification.
Corporate Host
Spark Event Group - Australian Grand Prix
04.2022
- Liaised with Fox Sports' guests, resolving issues and ensuring guest satisfaction.
AFL Umpire
Eastern Football / Netball League
01.2018 - 01.2022
- Umpired multiple age groups, mentored new umpires, and participated in the emerging umpire's group.
Education
Diploma of Sports Development / Diploma of Leadership and Management -
Swinburne University And Richmond Institute of Sports Leadership
Richmond, VIC11.2022
Year 12 VCE Graduate -
St Joseph's College
Ferntree Gully, VIC12.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- CRM software proficiency
- Working in a team environment
- MS Word, Excel and Outlook skills
- Strong written and verbal communication
Timeline
Stakeholder Services Officer
AFL - Australian Football League
01.2024 - Current
Membership Sales and Services Officer
Richmond Football Club
08.2022 - 01.2024
Corporate Host
Spark Event Group - Australian Grand Prix
04.2022
AFL Umpire
Eastern Football / Netball League
01.2018 - 01.2022
Retail Assistant
Ritchies IGA
10.2017 - 01.2023
Diploma of Sports Development / Diploma of Leadership and Management -
Swinburne University And Richmond Institute of Sports Leadership
Year 12 VCE Graduate -
St Joseph's College
Similar Profiles
Kevin DavisKevin Davis
Goal Umpire Coach at AFL Outereast Football & Netball LeagueGoal Umpire Coach at AFL Outereast Football & Netball League
Marlon MotlopMarlon Motlop
First Nations Liaison Officer at SANFL (South Australian Football League)First Nations Liaison Officer at SANFL (South Australian Football League)
Victoria HoldomVictoria Holdom
Umpire Match Analysis Operator at Australian Football LeagueUmpire Match Analysis Operator at Australian Football League