Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Waters

Albany Creek

Summary

Results-driven professional with a proven track record in problem-solving, highly motivated and driven to achieve excellence. Exceptional attention to detail and committed to delivering high-quality outcomes. Adept at analysing issues, developing innovative solutions, and consistently surpassing performance targets.

Overview

9
9
years of professional experience

Work History

Client Relationship Officer

IndigiCare Connect
03.2023 - Current
  • Developed lasting relationships with both internal and external partners, fostering an environment of collaboration and mutual support for achieving shared goals.
  • Organised and led productive meetings with clients to discuss goals, review progress, and identify areas for improvement.
  • Enhanced client satisfaction by effectively resolving issues, ensuring smooth transactions, and maintaining clear communication.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Monitored social media trends and emerging platforms in order to adopt new strategies.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.

Electronics Sales Associate

JB Hi-Fi
10.2019 - 03.2023
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
  • Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organising merchandise displays, or maintaining product inventory records as needed throughout each shift.

Retail Sales Worker

Universal Store
11.2018 - 10.2019
  • Achieved sales targets through effective communication and persuasive selling techniques.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.

Retail Sales Worker

Coles Supermarket
01.2016 - 01.2017
  • Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.

Education

Certificate III - Fitness

Binnacle Training Institute
Toowoomba, QLD
11.2017

Certificate III - Business

Binnacle Training Institute
Toowoomba, QLD
11.2017

High School Graduation -

St Mary's College
Toowoomba, QLD
11.2017

Skills

  • CRM software proficiency (FlowLogic)
  • Schedule Management
  • Social Media Management
  • Sales proficiency
  • Problem Identification
  • Logical reasoning
  • Innovative thinking

Timeline

Client Relationship Officer

IndigiCare Connect
03.2023 - Current

Electronics Sales Associate

JB Hi-Fi
10.2019 - 03.2023

Retail Sales Worker

Universal Store
11.2018 - 10.2019

Retail Sales Worker

Coles Supermarket
01.2016 - 01.2017

Certificate III - Fitness

Binnacle Training Institute

Certificate III - Business

Binnacle Training Institute

High School Graduation -

St Mary's College

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Jacob Waters