Jacob Steffanoni
North Beach,WA
Summary
Energetic and motivated professional with a diverse background in supervisory roles, hospitality, customer service, and martial arts instruction. Proven ability to work autonomously and maintain high standards in various environments. Strong client focus with excellent problem-solving and team leadership skills. Physically fit and comfortable with hands-on tasks. Committed to continuous learning and growth, leveraging excellent communication and organizational skills to contribute effectively in new roles.
Overview
5
5
years of professional experience
Work History
Supervisor
Red Rooster
07.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Bartender and Waiter
Kapitol Kitchen
12.2021 - 02.2023
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Trained new bartenders and barbacks to help maintain a talented team.
Customer Service
Portal World, Virtual Reality Gaming Centre
01.2020 - 10.2020
- Built and established positive relationships with patrons, team members, and supervisors
- Monitored guests and enforced rules, maintaining safety for visitors and staff
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Martial Arts Instructor
Albany Fight Fit
02.2019 - 12.2019
- Coached new students by breaking down techniques into simple moves
- Taught both core principles and fighting techniques to students of all levels
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age
- Encouraged physical fitness to encourage students to maintain healthy lifestyles.
Education
Supervisor & Crew Trainer Certificates -
Craveable Brands
01.2024
First Aid & CPR -
Australia Wide First Aid
01.2024
Responsible Service of Alcohol Certificate -
Express Online Training
01.2021
Certificate II in Business -
South Regional TAFE
01.2019
Mediation Program -
North Albany Senior High School
01.2019
High School Diploma -
North Albany Senior High
01.2019
Skills
- Class C Drivers Licence
- Training and Mentoring
- Staff Management
- OHS Knowledge
- Word and Excel Proficiency
- Workplace Safety
- Money Handling
- Conflict Resolution
- Food Delivery and Service
Timeline
Supervisor
Red Rooster
07.2023 - Current
Bartender and Waiter
Kapitol Kitchen
12.2021 - 02.2023
Customer Service
Portal World, Virtual Reality Gaming Centre
01.2020 - 10.2020
Martial Arts Instructor
Albany Fight Fit
02.2019 - 12.2019
Supervisor & Crew Trainer Certificates -
Craveable Brands
First Aid & CPR -
Australia Wide First Aid
Responsible Service of Alcohol Certificate -
Express Online Training
Certificate II in Business -
South Regional TAFE
Mediation Program -
North Albany Senior High School
High School Diploma -
North Albany Senior High
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