Jacqueline Lee
WARRIEWOOD,NSW
Summary
Adept at reservation management and guest complaint resolution, I excelled as a Restaurant Receptionist at Hong Kong Restaurant Newport, where I fostered long-term customer relationships and ensured seamless dining experiences. My strong organisational skills and professional demeanor contributed to a loyal clientele base, highlighting my ability to handle diverse customer needs efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Receptionist
Hong Kong Restaurant Newport
Newport, NSW
01.2021 - Current
- Greeted visitors and provided them with assistance.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Developed long-term relationships with customers to increase opportunities for repeat business
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Assisted with seating arrangements, ensuring that all guests were comfortable.
- Coordinated takeout orders, ensuring accuracy of order details.
- Answered telephone to provide dining information and take reservations.
- Updated reservation book throughout the day as needed.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Ensured accurate cash handling procedures were followed at all times.
- Handled phone orders from customers placing food orders for pickup or delivery.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
High School Diploma -
Brigidine College St Ives
Saint Ives, NSW10-2023
Bachelor of Arts - Media And Communications And Interactive Design
Macquarie University
Sydney, NSWSkills
- Guest complaint resolution
- Strong organization
- Reservation management
- Patience and tolerance
- Professional appearance
- Phone etiquette
Affiliations
- Basketball
- Soccer
- Coaching
- Volunteering and Community Service
Accomplishments
- Junior Sports Captain
- Nominated for Art Express
- Honour Roll for Visual Arts
- Various Sports related achievements (Coach's Player, State Cup Runners Up etc)
Certification
- High School Certificate (2023)
References
References available upon request.
Timeline
Restaurant Receptionist
Hong Kong Restaurant Newport
01.2021 - Current
High School Diploma -
Brigidine College St Ives
Bachelor of Arts - Media And Communications And Interactive Design
Macquarie University
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