Jacqueline Rich
Mona Vale,NSW
Summary
I am an organised, motivated and enthusiastic worker in all environments. With a background in hospitality, customer service is a specialty of mine, and combined with office experience, I have become a reliable, customer-oriented employee. As a university student studying management, advertisement, and finance, I am a resourceful candidate bringing drive, ambition and creativity to the workplace. I am responsible and a mature team player, knowledgeable in content creation and management and audience engagement.
Overview
6
6
years of professional experience
Work History
Office Manager
Narrabeen North OOSH
11.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Section Waiter
The Basin Dining Room
11.2022 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Client Services Officer
Financial Decisions
06.2022 - 05.2023
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective clients
- Dealt with matters on behalf of clients with the ATO and ASIC
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Communicated with clients regarding account services, statements, and balances.
Waitress
Amici Di Toni Restaurant
04.2021 - 07.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Cafe All-rounder
Three Doors Down
07.2018 - 06.2021
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Business - Management, Advertising And Finance
University of Technology Sydney
Sydney, NSW2025
HSC -
Northern Beaches Christian School
Terrey Hills, NSW2021
Skills
- Accounting Support
- Proficient in video editing
- Stress Management
- Administrative and Office Support
- Customer Service and Assistance
- Client Administration
- Upselling Techniques
- Content Generation
- Phone Inquiries
- Regulatory Compliance
- Knowledge of Microsoft programs
- Social Media Technologies
Timeline
Office Manager
Narrabeen North OOSH
11.2023 - Current
Section Waiter
The Basin Dining Room
11.2022 - Current
Client Services Officer
Financial Decisions
06.2022 - 05.2023
Waitress
Amici Di Toni Restaurant
04.2021 - 07.2022
Cafe All-rounder
Three Doors Down
07.2018 - 06.2021
Bachelor of Business - Management, Advertising And Finance
University of Technology Sydney
HSC -
Northern Beaches Christian School
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