Jacqueline Rufo
Shortland ,NSW
Summary
Adept Support Worker with a proven track record at hire up, enhancing client independence through life skills training and emotional intelligence. Excelled in community outreach and behavioral support, significantly improving clients' quality of life. Mastered time management and problem-solving, ensuring effective resource coordination and cultural sensitivity in client care.
Overview
8
8
years of professional experience
Work History
Beauty Therapist
high brow studio
The Junction , Nsw
10.2020 - 06.2022
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Kept notes listing preferences and services provided to clients for quick reference.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Support Worker
hire up
Charlestown, NSW
01.2018 - 10.2019
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Encouraged independence by teaching skills needed for everyday life.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Transported clients to appointments, social events, and other activities as needed.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
Bartender
5 sawyers
Newcastle, NSW
01.2017 - 01.2018
- Greeted guests with friendliness and professionalism.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Processed payments accurately and efficiently with POS system.
- Balanced daily registers and generated sales reports for management.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Trained new bartenders on drink preparation and upselling techniques.
Counter Manager
Napoleon Perdis
Bondi, NSW
01.2014 - 01.2016
- Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Maintained cleanliness of the salon by disinfecting tools and equipment after use.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
Education
High School Diploma -
Callaghan Collage
Jesmond Nsw09-2009
Skills
- Life skills training
- Behavioral support
- Personal care assistance
- Community outreach
- Resource coordination
- Cultural sensitivity
- Time management
- Problem solving
- Emotional intelligence
- First aid and CPR
- Housekeeping and laundry
- Meal planning and preparation
- Transportation assistance
- Verbal and written communication
- Active listening
- Mobility assistance
Timeline
Beauty Therapist
high brow studio
10.2020 - 06.2022
Support Worker
hire up
01.2018 - 10.2019
Bartender
5 sawyers
01.2017 - 01.2018
Counter Manager
Napoleon Perdis
01.2014 - 01.2016
High School Diploma -
Callaghan Collage