Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

Jacqueline Giang

Bonnyrigg ,NSW

Summary

Experienced and reliable Team Leader with successful leading and motivating staff members to exceed goals. Offers excellent communication, time management and organizational skills. Good at resolving conflicts and addressing emerging issues. Uses expertise and experience to make sound judgement to positively impact company success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Team Leader Manager

The Eyestore
09.2005 - Current
  • Supervised over 10 team members to confirm compliance with set procedures and quality requirements.
  • Managed at least 30 incoming calls, emails as well as serving customers.
  • Qc jobs
  • Built strong relationships with customers through positive attitude and attentive response.
  • Provide quality eyecare to patients with diverse background
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Occupational Therapist

CRS Australia
08.2004 - 08.2005
  • Documented patients progress accurately and efficiently, ensuring compliance with regulatory requirements.
  • Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
  • Collaborated with interdisciplinary team members for comprehensive patient care and optimal results.
  • Participated in continuing education opportunities to stay current with industry trends and best practices in occupational therapy.
  • Promoted independence in activities of daily living through task analysis, environmental adaptations, and compensatory techniques.

Education

Certificate in Leadership Skills

Sydney College
Sydney
02.2023

Bachelor of Science - Bachelor of Occupational Therapy

University of Western Sydney NSW
Campbelltown, NSW
05.2005

Skills

  • Customer Focus
  • Workload and Time Management
  • Excellent people skills
  • Industry Expertise
  • Influencing skills
  • Multitasking skills

Certification

Certificate of Leadership

Hobbies

My hobbies include watching movies, listening to music, gardening, going for walks and exploring the world

Languages

Vietnamese
Professional Working
English
Full Professional

Timeline

Team Leader Manager

The Eyestore
09.2005 - Current

Occupational Therapist

CRS Australia
08.2004 - 08.2005

Certificate in Leadership Skills

Sydney College

Bachelor of Science - Bachelor of Occupational Therapy

University of Western Sydney NSW

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Jacqueline Giang