Jacqui Adams
Kallangur
Summary
Results-driven sales team member with strong retail background. Relate well to customers of different backgrounds, promoting products and driving sales. Mentor and trainer of staff ensuring a high level of competence in all areas of the position. Effective communicator with a strong drive and work ethic. Strong knowledge in eye health and the optical industry.
Overview
23
23
years of professional experience
Work History
Optical Dispenser & In-store Trainer
Specsavers Optometrists
North Lakes, QLD, Australia
12.2011 - Current
- Enhanced workforce by coordinating orientation sessions, job skills training, and other employee development initiatives
- Improved employee performance by conducting reviews and communicating expectations with employees
- Organized and conducted orientation sessions, job skills training, and other employee development initiatives
- Met customer needs consistently, closely discussing each person's needs and how best to meet each one
- Identified areas for improving employee performance by maintaining training participation records and monitoring professional development
- Remained calm and level-headed to effectively resolve challenging customer situations
- Processed new orders, returns, and exchanges
- Met inbound customer needs while maintaining strict performance targets
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Maintained impeccable store, keeping all areas clean, merchandise stocked, and shelves faced for optimal presentation
- Enhanced customer satisfaction with fast, knowledgeable service
- Supervised store on rostered supervising days
- Daily closing coordination
- Operations leadership
- Shift oversight
- Product training
- Exercise support
- Medical records management
- Performance development
- Shift reporting
- Customer service oversight
- Store opening
- Cash auditing
- Cashier training
- Record keeping
- Appointment coordination
- Health fund rebate handling
Assistant Store Manager
Dusk
North Lakes, QLD
10.2009 - 12.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
The Silver Shop
North Lakes, QLD
03.2005 - 10.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Associate
Sussan
Morayfield, QLD
01.2002 - 10.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certificate 4 - Optical Dispensing
TAFE Digital HQ
Strathfield, NSW06.2014
High School -
Pine Rivers State High School
Strathpine, QLD12.2003
Skills
- Daily closing coordination
- Operations leadership
- Shift oversight
- Product training
- Exercise support
- Medical records management
- Performance development
- Shift reporting
- Customer service oversight
- Store opening
- Cash auditing
- Cashier training
- Record keeping
- Appointment coordination
Timeline
Optical Dispenser & In-store Trainer
Specsavers Optometrists
12.2011 - Current
Assistant Store Manager
Dusk
10.2009 - 12.2011
Store Manager
The Silver Shop
03.2005 - 10.2009
Sales Associate
Sussan
01.2002 - 10.2003
Certificate 4 - Optical Dispensing
TAFE Digital HQ
High School -
Pine Rivers State High School