Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqui Adams

Kallangur

Summary

Results-driven sales team member with strong retail background. Relate well to customers of different backgrounds, promoting products and driving sales. Mentor and trainer of staff ensuring a high level of competence in all areas of the position. Effective communicator with a strong drive and work ethic. Strong knowledge in eye health and the optical industry.

Overview

23
23
years of professional experience

Work History

Optical Dispenser & In-store Trainer

Specsavers Optometrists
12.2011 - Current
  • Enhanced workforce by coordinating orientation sessions, job skills training, and other employee development initiatives
  • Improved employee performance by conducting reviews and communicating expectations with employees
  • Organized and conducted orientation sessions, job skills training, and other employee development initiatives
  • Met customer needs consistently, closely discussing each person's needs and how best to meet each one
  • Identified areas for improving employee performance by maintaining training participation records and monitoring professional development
  • Remained calm and level-headed to effectively resolve challenging customer situations
  • Processed new orders, returns, and exchanges
  • Met inbound customer needs while maintaining strict performance targets
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
  • Maintained impeccable store, keeping all areas clean, merchandise stocked, and shelves faced for optimal presentation
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Supervised store on rostered supervising days
  • Daily closing coordination
  • Operations leadership
  • Shift oversight
  • Product training
  • Exercise support
  • Medical records management
  • Performance development
  • Shift reporting
  • Customer service oversight
  • Store opening
  • Cash auditing
  • Cashier training
  • Record keeping
  • Appointment coordination
  • Health fund rebate handling

Assistant Store Manager

Dusk
10.2009 - 12.2011
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

The Silver Shop
03.2005 - 10.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Sales Associate

Sussan
01.2002 - 10.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Certificate 4 - Optical Dispensing

TAFE Digital HQ
Strathfield, NSW
06.2014

High School -

Pine Rivers State High School
Strathpine, QLD
12.2003

Skills

  • Daily closing coordination
  • Operations leadership
  • Shift oversight
  • Product training
  • Exercise support
  • Medical records management
  • Performance development
  • Shift reporting
  • Customer service oversight
  • Store opening
  • Cash auditing
  • Cashier training
  • Record keeping
  • Appointment coordination

Timeline

Optical Dispenser & In-store Trainer

Specsavers Optometrists
12.2011 - Current

Assistant Store Manager

Dusk
10.2009 - 12.2011

Store Manager

The Silver Shop
03.2005 - 10.2009

Sales Associate

Sussan
01.2002 - 10.2003

Certificate 4 - Optical Dispensing

TAFE Digital HQ

High School -

Pine Rivers State High School
Jacqui Adams