Jacqui McKevitt
Miami,NSW
Summary
I am a hard-working hospitality professional with a passion for customer service and 18 years experience in various roles including management, waitressing, barista & food preparation amongst others.
Currently seeking 30/35 hours a week in a strong team who like to have fun while working hard.
I have full availability to work mornings and afternoons.
Overview
7
7
years of professional experience
Work History
Cafe All-rounder
BSKT Cafe
03.2021 - 01.2024
- Supervising day-to-day operation of cafe & staff
- Training new staff in company processes & procedures
- Following procedure for opening/closing of cafe
- Use of POS system and AI Menu
- End of day cash handling
- Handling customer complaints & problem solving
- Product knowledge & upselling of menu items as well as retail products
- Liaising with customers to ensure the most positive experience
- Maintaining high levels of standards during busy periods
- Food & beverage preparation
Restaurant Shift Manager
Pancakes In Paradise & Montezumas Surfers Paradise
11.2017 - 03.2021
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Waitress & bar duties
- Problem solving in a busy environment
- Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
- Trained new hires on company policies, procedures, and customer service expectations
- Demonstrated strong leadership by setting a positive example for team members
Cafe Manager
Infused Cafe
01.2017 - 06.2017
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
Education
High School Diploma -
Mount Clear College
Ballarat, VIC12.2009
Skills
- Supervision and leadership - passionate about providing high level training & support
- Excellent communication, both written and verbal
- Professional, friendly demeanour
- Flexible and adaptable with a love for problem solving
- Customer service oriented with high attention to detail
- Reliable team-player, also able to work independently
- Barista skills
- Food handling
References
Zara Grounewoud
BSKT Cafe - 0451 308 422
Leonie Anderson
Personal reference - 0438 583 618
Timeline
Cafe All-rounder
BSKT Cafe
03.2021 - 01.2024
Restaurant Shift Manager
Pancakes In Paradise & Montezumas Surfers Paradise
11.2017 - 03.2021
Cafe Manager
Infused Cafe
01.2017 - 06.2017
High School Diploma -
Mount Clear College
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