Rada Wangmo
PERTH,WA
Summary
Results-driven Cafe Worker experienced in enhancing sales through effective product merchandising and inventory management. Delivered consistent service by anticipating customer needs and accurately managing transactions in high-volume environments. Committed to promoting customer satisfaction while maintaining comprehensive knowledge of menu items and cafe operations.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Cafe all-rounder
Lee
Perth, WA
06.2025 - 09.2026
- Prepared and served coffee and food items to customers efficiently.
- Guided customers in menu selections and resolved inquiries to enhance their dining experience.
- Maintained cleanliness and organization of the café environment consistently.
- Trained new staff on cafe procedures and customer service standards to uphold quality service.
- Maintained cleanliness and organization of the cafe environment consistently.
- Followed health and safety guidelines to ensure food quality and customer safety.
- Trained new staff on café procedures and customer service standards to uphold quality service.
Sales Assistant (coles)
Coles
Perth, WA
02.2024 - 06.2025
- Assisted Coles customers with product advice, enquiries, and checkout service
- Operated Coles point-of-sale systems for fast, accurate sales transactions
- Delivered customer service by promptly answering questions, resolving issues, and addressing complaints.
- Welcomed customers upon entry to create a positive shopping atmosphere. Provided assistance with product selection.
- Guided customers in locating specific products, responding to inquiries, and providing product recommendations.
- Supported Coles team during busy periods with front-end and floor duties
- Followed Coles safety procedures while handling stock and serving customers
- Rotated Coles stock following date checks and store presentation standards
Sales Assistant
Jennifer
Perth, WA
01.2024 - 05.2024
- Welcomed customers to the store and provided assistance with product selection.
- Assisted customers in locating specific products, addressing inquiries, and providing tailored product advice.
- Delivered customer service by addressing inquiries, resolving issues, and managing complaints promptly.
- Assisted customers with returns, exchanges and refunds.
- Processed transactions accurately using point-of-sale systems.
- Contributed to inventory management and restocking efforts to maintain optimal stock levels.
- Handled customer inquiries and resolved issues effectively.
- Supported promotional events by setting up displays and materials.
- Trained new sales associates on store procedures and customer engagement techniques.
Education
MBA - Business Management
Edith Cowan University
Perth, WABachelor of Arts - Political Science
Royal Thimphu Collage
Thimphu, BhutanAssociate of Arts -
Ugyen Academy
Punakha , Bhutan 02.2015 - 12.2016
Skills
- Cafe operations
- Food preparation
- Food service standards
- Customer service
- Customer engagement
- Promotional displays
- Product promotion
- Sales analysis
- Stock management
- Operational support
- Process improvement
- Team leadership
- Verbal and written communication
- Stakeholder communication
- Microsoft Excel
- Computer skills
- Service quality
Timeline
Cafe all-rounder
Lee
06.2025 - 09.2026
Sales Assistant (coles)
Coles
02.2024 - 06.2025
Sales Assistant
Jennifer
01.2024 - 05.2024
Associate of Arts -
Ugyen Academy
02.2015 - 12.2016
MBA - Business Management
Edith Cowan University
Bachelor of Arts - Political Science
Royal Thimphu Collage