Jacynta Sailor
Gladstone,QLD
Summary
Successfully implemented safety protocols and developed customer service policies, enhancing team performance and satisfaction. Skilled in cash handling and inventory management, fostering a productive and safe work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
The Reject Shop
Gladstone, Queensland
09.2018 - 02.2025
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Handled cash register transactions accurately while ensuring proper money-handling procedures were followed at all times, along with counting and handling tills to ensure a correct balance as well as filling the necessary paperwork to be given to armaguard.
- Promoted safety and work site awareness by identifying and removing potential hazards and effectively training team members in safety protocols.
- Assisted Store Manager in training team members on product knowledge and merchandising techniques.
- Breaking down pallets to fill the shop floor to ensure plenty of products were available to the customers and scanning pallets in when they arrived.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service, resolved customer service inquiries in a timely manner while providing excellent customer service.
- Assisted with customer requests both instore and phone to have answered questions to improve satisfaction.
Education
High School Diploma -
Gladstone State High School
Gladstone, QLD11-2018
Skills
- Customer service
- Team building
- Employee training
- Cash handling
- Safety management
- Inventory management
Affiliations
- I have have experience as a volunteer for Gold Coast supercars and Bathurst supercars as an official, scanning tickets at the front gate as long with scanning crew passes.
- In my free time I like to sew and make unique items that aren't readily available online
Certification
- I have my Australian Provisional licence (P1)
Timeline
Team Leader
The Reject Shop
09.2018 - 02.2025
High School Diploma -
Gladstone State High School
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