Jada Anderson
Brisbane,Australia
Summary
Highly motivated, friendly and enthusiastic individual with experience in retail management and operations. Working in retail and hospitality two has allowed me to cultivate my leadership, customer service and problem-solving skills to another level where I can make a positive impact in any organisation.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Broncos Leagues Club
Brisbane , QLD
04.2025 - Current
- Greeted customers promptly, took accurate orders, and served food and drinks efficiently.
- Delivered exceptional customer service to ensure guest satisfaction with food and beverages.
- Provided menu recommendations and addressed inquiries, enhancing guest satisfaction and dining experience.
- Processed cash and card transactions at register, contributing to smooth operation during peak hours.
- Maintained cleanliness and organization of dining and service areas to create welcoming atmosphere.
- Trained new staff on service standards and operational procedures to maintain quality.
Assistant manager
nood trading ltd
11.2023 - 10.2024
- Managed store operations in primary manager's absence, ensuring continuity and efficiency
- Assisted with recruitment, induction, and training to enhance team capabilities
- Mentoring and performance feedback
- Working with and exceeding personal and store KPIs
- Fostered a productive, friendly team environment, encouraging collaboration and staff engagement
- Providing excellent customer service
- Inventory management
- Served as store health and safety representative
- Ensured store maintained high visual presentation standards
Team lead
nood trading ltd
08.2022 - 12.2023
- Mentored and trained team members to enhance skills and performance
- Working and exceeding personal KPI goals
- Resolved product quality concerns, ensuring compliance with standards
- Ensured accurate stock levels and proper handling procedures
- Maintaining a warm and friendly environment
- Ensuring the store was clean and tidy
- Customer service
Laundry Assistant
Bupa Gardenview
05.2021 - 02.2022
- Implemented environmentally friendly cleaning methods to reduce environmental impact.
- Monitored laundry supplies and reordered stock.
- Maintained cleanliness and organization of work area, ensuring safety for staff and residents.
- Ensured safety practices to protect over 25 residents in the facility.
Skills
- Upselling techniques
- Sales expertise
- Effective communication
- Conflict resolution
- Team building
- Staff training
- Task prioritisation
- Time management strategies
- Problem solving
- Delegation abilities
- Leadership skills
References
Available on request.
Timeline
Food and Beverage Attendant
Broncos Leagues Club
04.2025 - Current
Assistant manager
nood trading ltd
11.2023 - 10.2024
Team lead
nood trading ltd
08.2022 - 12.2023
Laundry Assistant
Bupa Gardenview
05.2021 - 02.2022