Jada Ison-Ford
Summary
Dynamic and results-driven professional with extensive experience at Liquorland and Coles Supermarket. Proven expertise in cash handling and customer service, fostering strong relationships and enhancing team performance. Recognized for implementing process improvements that boosted efficiency and achieving sales targets, while mentoring staff to excel in their roles. Work well in a team or alone and eager to learn new things.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
Liquorland
Tamworth
05.2024 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Processed transactions efficiently using POS system, ensuring accuracy in cash handling.
- Maintained inventory levels through regular stock checks and replenishment activities.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
Assistant Store Manager
Liquorland
Tamworth
02.2025 - 08.2025
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management by monitoring stock levels and placing orders as needed.
- Trained new staff on customer service protocols and cash handling procedures.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service Supervisor
Coles Supermarket
Tamworth
07.2018 - 03.2024
- Supervised daily operations, ensuring optimal customer service standards were maintained.
- Trained and developed team members to enhance performance and service delivery.
- Implemented process improvements that streamlined workflow and increased team efficiency.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
Skills
- Cash handling
- Goal oriented
- Relationship building
- Team support and assistance
- Customer service
- Reliable and responsible
- Attention to detail
Certification
Working with children’s check
First aid
RSA
Timeline
Assistant Store Manager
Liquorland
02.2025 - 08.2025
Sales Assistant
Liquorland
05.2024 - Current
Customer Service Supervisor
Coles Supermarket
07.2018 - 03.2024