Jade Aitken
Everton,VIC
Summary
Personable, motivated and dependable university student with over seven years work history in a variety of client facing, customer service related roles. A quick learner who works well in fast-paced, team-oriented environments. Taking a gap year from study to gain experience overseas.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optical Dispenser/Receptionist
Bupa Australia
09.2023 - Current
- Worked closely with a team of allied health professionals in a fast paced clinic
- Carried out practice procedures independently including: interpreting optical prescriptions, fitting vision aides, filing health insurance claims, standard reception duties
- Corresponded with patients both in person and through email/telephone to confirm appointments and update records
Part-Time Store Assistant
Aldi
04.2021 - 09.2023
- Varied store roles and responsibilities including managing transactions, refunds, stock management, and customer queries
- Collaborated as a team player to deliver on KPI service standards
- Demonstrated ability to learn managerial tasks and train new employees
Customer Service
Kmart
11.2017 - 03.2021
- Provided communication both online and over the phone to address customer questions and complaints regarding products, policies and/or shipping methods
- Consistently met deadlines and quality goals for accuracy and timeliness
Education
Bachelor of Social Science - Majoring in Political Science
The University of Queensland
St Lucia 11.2025
Mt St Michael's College
Ashgrove 11.2020
Skills
- Exemplary Productivity and Time Management
- Apt Reception/Customer Service Experience
- Sound Problem Solving Capabilities
- Excellent Written and Verbal Communication
- Track Record of Reliability
- Ability to Engage with a Diverse Range of People
Volunteering
Volunteer Refugee Tutoring and Community Support (VoRTCS)
Weekly tutoring to an assigned family over the course of 2021-2022
Australian Electoral Commission (AEC)
Polling assistant during the 2022 Federal Election
Accomplishments
Extension English & Literature Program - Year 12
ACU ‘Liberal Arts’ Award - 2020
Warren Braxton Bannister Undergraduate Scholarship in Social Science, Political Science and Government - 2023
Certification
Blue Card Holder
(Working with Children)
Full Australian Drivers Licence
(Open Licence)
Referees provided upon request
Timeline
Optical Dispenser/Receptionist
Bupa Australia
09.2023 - Current
Part-Time Store Assistant
Aldi
04.2021 - 09.2023
Customer Service
Kmart
11.2017 - 03.2021
Bachelor of Social Science - Majoring in Political Science
The University of Queensland
Mt St Michael's College
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