JADE AITKEN
Mullumbimby,NSW
Summary
Dynamic, customer-focused professional with a proven track record in delivering exceptional customer service and fostering community engagement. Renowned for strong communication and problem-solving abilities, consistently enhancing customer experiences and building lasting relationships. Eager to leverage skills in a role that values dedication and commitment to excellence. Passionate about positively contributing to both the organization and the community it serves.
Overview
9
9
years of professional experience
Work History
Personal Assistant
Greg Reynard
Melbourne, VIC
10.2023 - Current
- Maintained confidential files and documents with attention to detail.
- Streamlined communication between departments to enhance workflow efficiency.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Cleaning Crew Member
Earth Cleaning
Melbourne, VIC
02.2022 - 10.2023
- Operated cleaning equipment to maintain cleanliness and sanitation standards in assigned areas.
- Assisted team members in executing daily cleaning tasks efficiently and effectively.
- Followed safety protocols to ensure a safe working environment during cleaning operations.
- Adapted to varying work environments while maintaining attention to detail in all cleaning duties.
- Performed routine inspections to identify areas needing additional cleaning or maintenance support.
- Maintained inventory of cleaning supplies and reported shortages to management timely.
- Collaborated with team members to streamline processes and improve overall efficiency of operations.
- Handled equipment, chemicals, and materials properly and with caution.
Community Services Trainee
Family Access Network
02.2021 - 08.2021
- Concurrently with my study towards a Cert IV in Community Services, I contributed significantly to the organization.
- Managed critical administrative tasks, including handling phone calls, creating copies, and managing email correspondence.
- Achieved the successful coordination of a social group specifically aimed at supporting and engaging young LGBTIQ individuals.
- Assisted in coordinating family support services and resources to enhance community engagement.
- Developed knowledge of database management systems for tracking client interactions and service outcomes.
- Collaborated with team members to facilitate workshops aimed at empowering families in need.
Waitress/ Bartender
Borsch Vodka and Tears
02.2019 - 03.2020
- Proficiently operated the Point of Sale (POS) system, ensuring seamless transactions.
- Managed a dedicated section, providing attentive and personalized service to patrons.
- Skilfully executed closing duties, maintaining a high standard of cleanliness and order.
Waitress
Yellow Bird
01.2018 - 01.2019
- Demonstrated excellence in table service, prioritizing guest satisfaction.
- Effectively managed food orders, ensuring prompt and accurate delivery.
- Maintained a clean and inviting dining environment through efficient clearing and cleaning.
Runner
Hochi Mama
01.2018
- Executed food running duties with speed and precision, contributing to overall customer satisfaction.
- Proactively cleared and cleaned tables, enhancing the dining experience.
Christmas Casual
Sunglass Hut
06.2017 - 06.2018
- Provided customers with a positive shopping experience during the holiday season, assisting in their product selection and purchase decisions.
Cleaner
SolCleaning
Byron Bay, NSW
08.2025 - Current
- Maintained cleanliness and sanitation standards across various facilities.
- Operated cleaning equipment, ensuring effective dusting, mopping, and vacuuming techniques.
- Collaborated with team members to complete cleaning tasks efficiently and on schedule.
- Followed safety protocols while handling cleaning chemicals and equipment.
Education
Year 12 studies -
Cert IV Music Industry Skills
Collarts
Melbourne, VIC11-2013
Skills
- Customer service management
- Effective written and verbal communication
- Autonomous and collaborative work
- Positive mindset
- Customer service
- Administrative tasks
- Heavy lifting
- General maintenance
- Special projects
- Data entry
- Youth mentoring
- Problem-solving
- Chemical handling
- Eco-friendly practices
- Housekeeping
Timeline
Cleaner
SolCleaning
08.2025 - Current
Personal Assistant
Greg Reynard
10.2023 - Current
Cleaning Crew Member
Earth Cleaning
02.2022 - 10.2023
Community Services Trainee
Family Access Network
02.2021 - 08.2021
Waitress/ Bartender
Borsch Vodka and Tears
02.2019 - 03.2020
Waitress
Yellow Bird
01.2018 - 01.2019
Runner
Hochi Mama
01.2018
Christmas Casual
Sunglass Hut
06.2017 - 06.2018
Year 12 studies -
Cert IV Music Industry Skills
Collarts