Jade Bateman-Lamers
Wonthaggi
Summary
Experienced in customer relations and administrative support, this customer-oriented team member excels at handling tasks efficiently. With a deep understanding of customer service principles, quickly adapting to new environments and tasks is a strength. Strong communication and problem-solving skills are ready to be utilized and further developed in the next role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Bjs Insurance Brokers
03.2022 - Current
- Boosted productivity by establishing effective communication channels between departments.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Assisted in training of team members.
- Managed the processing of client payments.
Shift Manager
McDonald's
04.2017 - Current
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Created plans and communicated deadlines to ensure tasks were completed on time.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Quickly and accurately counted drawers at start and end of each shift, completing cash management each shift.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Retail Worker
Big W
11.2021 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Waitress
Mega Bites Cafe
01.2016 - 01.2016
- Greeted new customers, discussed specials and took orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Successfully Graduated
Wonthaggi Secondary College
Wonthaggi, VIC2019
Skills
- Inventory controls
- Accurate Money Handling
- Team Leadership
- Scheduling
- Customer service
- Fast Learner
- Ability to work under pressure
- Staff/ Training Management
- Good telephone etiquette
- First Aid/CPR
- Complaint resolution
Certification
- Certificate 3 Retail
- Certificate 3 Animal Studies
References
Available on request.
Timeline
Operations Coordinator
Bjs Insurance Brokers
03.2022 - Current
Retail Worker
Big W
11.2021 - 03.2022
Shift Manager
McDonald's
04.2017 - Current
Waitress
Mega Bites Cafe
01.2016 - 01.2016
Successfully Graduated
Wonthaggi Secondary College
- Certificate 3 Retail
- Certificate 3 Animal Studies
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