Summary
Overview
Work History
Education
Skills
Accomplishments
Barista , RSA certificate
Timeline
Barista

Jade Catanzaro

Southport,QLD

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.


I am seeking an opportunity to work part time or casual in retail or hospitality industry. I have the flexibility and availability to work after school hours and weekends.

Overview

3
3
years of professional experience

Work History

Barista

Zarraffa's Coffee
02.2020 - Current
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Promoted additional items with beverages, increasing store sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Controlled line and crowd with quick, efficient service.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.

Floor Staff Member

Yo Chi Broadbeach
08.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Developed strong rapport with customers and created positive impression of business.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Consistently achieved sales goals by successfully upselling and cross-selling products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Utilized customer feedback to improve services and apply best practices.
  • Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
  • Processed payments and provided receipts to establish proof of transaction.
  • Managed efficient cash register operations.
  • Cleaning and filling up yoghurt machines
  • Topping up and cleaning toppings bar for presentation

Education

High School Diploma -

Benowa High School
Benowa, QLD
11.2023

Skills

  • Monitoring
  • Hospitality and Professionalism
  • Operational Efficiency and Safety
  • Team Player
  • Cash Register Operation
  • Exceptional Customer Service
  • New Hire Training
  • Sandwich Preparation
  • Espresso Machine Operation and Maintenance
  • Available Weekends
  • Employee Performance Evaluations
  • Utensils and Equipment
  • Drink Consistency
  • Critical Thinking
  • Point-of-Sale (POS) Software
  • Coffee and Tea Expertise

Accomplishments

  • Promoted to Barista after 6 months.

Barista , RSA certificate

Completed RSA March 2023

Timeline

Floor Staff Member

Yo Chi Broadbeach
08.2022 - 12.2022

Barista

Zarraffa's Coffee
02.2020 - Current

High School Diploma -

Benowa High School

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Jade Catanzaro