Jade Clements
North Lakes,QLD
Summary
Proactive Venue Manager/Assistant Manager with extensive experience in staff management, event planning, and customer satisfaction. Skilled in problem-solving, inventory control, and safety compliance, consistently enhancing operational efficiency and client relationships. Bringing expertise in strategic decision-making and revenue generation to drive success in dynamic event environments.
Have first Aid RMLV,Food safety Certificate.CLO trained,Gaming Nominee license.
Overview
3
3
years of professional experience
Work History
Venue Manager
ALH Endeavour Group
02.2023 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
ALH Endeavour Group
08.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Clare High School
Clare, SA10.1994
Skills
- Writing and verbal communication
- Relationship Building
- Personnel Management
- Event Promotion
- Event planning and management
- Facility Maintenance
- Health and safety compliance
- Crowd Control
- Staff Management
- Staff Supervision
- Progress Monitoring
- Advertising and marketing
- Menu Planning
Timeline
Venue Manager
ALH Endeavour Group
02.2023 - Current
Assistant Manager
ALH Endeavour Group
08.2021 - 02.2023
High School Diploma -
Clare High School
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