Summary
Overview
Work History
Education
Skills
Timeline
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Jade Cross

Redbank Plains,QLD

Summary

I am a young, driven and ambitious person seeking to go back into the fitness industry full time. After utilising my marketing degree doing agency work, with my biggest client being a national fitness brand, I've decided that my true passion lies within the fitness industry and working in club. With an outgoing and bubbly personality, I'm a people person. I can't wait to have the opportunity to engage with members and push a fitness club forward for business growth. I have the confidence to strive towards goals and I am always open to listening and learning. With an enthusiastic go-getter attitude, I am excited to further grow my skills, development and experience and bring my best to a new role.



Overview

5
5
years of professional experience

Work History

Account Manager

Kyck Marketing Agency
01.2023 - Current
  • Manage client digital marketing projects. Strategy and execution of paid Google and Meta advertising.
  • Built and strengthened long-lasting client relationships
  • Educated clients on digital marketing stats whilst working towards KPI's to help grow business, such as CPL, CPA etc
  • Facilitated client satisfaction and renewed customer relations to drive growth and referrals to business
  • Coordinated with internal teams to facilitate prompt delivery of client projects. Developed and managed campaigns month to month based on national acquisition offer in line with franchise/brand
  • Evaluated client needs and developed tailored solutions, provided detailed reporting and analysis of results.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Liaised with marketing and sales teams to develop targeted campaigns and set clear marketing goals
  • Worked with design team to create content for a range of different clients
  • Email and sms marketing

Group Fitness Instructor

Anytime Fitness
04.2023 - 01.2023
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.

Senior Manager

Anytime Fitness, Septmember
01.2022 - 01.2023
  • Senior leadership involving monitoring performance and conducting evaluations of staff, including staff recruitment
  • Setting individuals and team goals, responsibilities and tasks
  • Reviewing budgets and expense and improving business growth
  • Collaborating with multiple departments and managing contracter/supplier relationships
  • Making critical decisions regarding operations of the club
  • Manangement and content creation for social media marketing strategies, Google my business and Meta Ads Campaigns
  • Overseeing B2B relationships, direct mail, sms and emailing marketing campaigns
  • Compeititon anaylsis and planning
  • Member retention management and project management.
  • Plus much more

Club Manager/Marketing Manager

Anytime Fitness
01.2022 - 09.2022
  • Co-managing Anytime Fitness Ripley club with a membership base of 1500 plus
  • Managing a team of 6 personal trainers
  • Marketing Manager for the Ripley, Stones Corner, East Brisbane, Stones Corner and Flagstone clubs, liaising with a marketing agency and business owners to manage growth, paid social media marketing and sales strategies
  • Management of social platforms across network, creating engagement strategy plans, establishing and nurturing B2B relationships for campaigns, member retention and referral based sales.

Club Manager

Jetts, Goodna
06.2020 - 01.2022
  • Consistently achieved KPIs (Performance, Brilliant Basics & MPS), created strong club culture with a team and member-centric focus, applied the “Golden Rule” and Jetts Values to day to day operations
  • Managed growth and engagement campaigns based on member and competitor research
  • Managed business social media profiles and executed marketing plans, including LAM
  • Regular team meetings to share ideas and challenges
  • Managed club admin, orders, employment, WHS, invoices and contractors.

Store assistant

Rebel Sport
07.2019 - 02.2020
  • Assisting in store refill, retail processing, achieving back of house KPIs, customer service

Club Assistant/J Series Coach

Jetts
11.2018 - 02.2020
  • General administrative duties, membership sales experience, J series group fitness instructor, member engagement skills and customer service

Education

Bachelor of Business - Marketing

Queensland University of Technology

Certificate 3 in Fitness -

Australian Fitness Academy
2018

Skills

  • Strong open and effective communication
  • Skills High customer service skills
  • Ability to take on feedback, analyse data and
  • Make managerial decisions to improve
  • Business performance and growth
  • Highly enthusiastic, bubbly and positive
  • Attitude Always wanting to help and inspire
  • Others
  • Strong team player and leadership attributes
  • Can work with all personality types
  • Accountability, loyalty and honesty
  • Ambitious, high energy, independent and
  • Driven
  • Commitment to strive towards big goals
  • And visions
  • Great problem solving skills and creativity
  • Trustworthy, supportive and confident
  • Effective time-management and
  • Prioritisation skills
  • Strong skills in planning, mentoring and
  • Attention to detail
  • Strong sales, budget, business management
  • And influencing skills
  • Campaign and marketing development
  • Management and execution to drive growth
  • Sales, awareness and engagement

Timeline

Group Fitness Instructor

Anytime Fitness
04.2023 - 01.2023

Account Manager

Kyck Marketing Agency
01.2023 - Current

Senior Manager

Anytime Fitness, Septmember
01.2022 - 01.2023

Club Manager/Marketing Manager

Anytime Fitness
01.2022 - 09.2022

Club Manager

Jetts, Goodna
06.2020 - 01.2022

Store assistant

Rebel Sport
07.2019 - 02.2020

Club Assistant/J Series Coach

Jetts
11.2018 - 02.2020

Bachelor of Business - Marketing

Queensland University of Technology

Certificate 3 in Fitness -

Australian Fitness Academy
Jade Cross