Jade Dempsey
Cowes
Summary
Dynamic General Services Officer recognized for enhancing resident satisfaction through exceptional hospitality and meticulous food safety compliance. Proven ability to train staff and foster teamwork, ensuring seamless execution of daily meal services and events. Reliable and punctual, adept at multitasking in high-pressure environments while maintaining a professional demeanor.
Overview
11
11
years of professional experience
Work History
General Services Officer
Opal Aged Care
08.2021 - Current
- Monitored compliance with health and safety regulations, minimizing workplace accidents and incidents.
- Provided friendly, courteous service to create memorable moments for residents.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for residents.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to residents with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Maintained cleanliness and order in serving areas, promoting positive dining experience.
- Offered excellent customer service, addressing resident concerns promptly and professionally.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Followed food safety practices and sanitation guidelines.
- Prepared sandwiches, salads and other specialty items according to resident specifications.
- Actively read charts and reports for residents with specific dietary needs and allergies.
Supermarket Assistant
Foodland
04.2014 - 02.2021
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Contributed to store cleanliness and presentation by diligently sweeping, mopping, wiping down surfaces and restocking shelves as needed.
- Assisted in training new employees on proper procedures for shelf stocking, cashier operations, and general store policies.
- Maintained a consistently professional demeanor even during high-stress situations or confrontations between customers.
- Pleasantly greeted customers and provided prompt and courteous service.
- Prepared fresh produce for sale by washing, trimming, and packaging items attractively for display.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed orders on POS system and accepted cash and charge payments.
Education
High School Diploma -
Narromine High School
Narromine, NSW01-2004
Skills
- Reliable, punctual and loyal
- Fast, adaptive learner
- Flexible hours
- Time management
- Multitasking
- Teamwork and collaboration
- Cash handling accuracy and payment processing
- Food safety compliance and handling
- Hospitality service expertise
- Food running, table bussing and station stocking
- Excellent customer service skills
Timeline
General Services Officer
Opal Aged Care
08.2021 - Current
Supermarket Assistant
Foodland
04.2014 - 02.2021
High School Diploma -
Narromine High School
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