Jade Duxbury
Banksia Grove,WA
Summary
I am a highly motivated and detail-oriented person with strong organisational skills. I am currently employed at Clear Healthy Psychology. I have gained valuable experience in previous roles, including one year at Hafele Australia, one and a half years at TIPS Financial Services, and three years at Cousins Electrics. Over the course of my career, I have developed strong relationships with colleagues and clients alike. I am now seeking to continue my career in a leadership capacity, where I can apply my experience and drive to support and guide a dynamic, results-focused team.
Overview
8
8
years of professional experience
Work History
Aged Care Team Lead
Clear Health Psychology
Mt Lawley, WA
10.2023 - Current
- Lead and oversee a team of 8 clinicians and 1 administrative staff member
- Manage clinicians' schedules, including appointment bookings, cancellations, and rescheduling
- Conduct weekly compliance audits to ensure all relevant documentation is up to date
- Coordinate with both internal and external staff to ensure seamless operations
- Collation of data for clinicians and patients
- External stakeholder engagement
- Process monthly invoices on Xero
- Monitor and track budget performance to ensure adherence to financial targets
- Generate and review reports on weekly appointment statistics for past and upcoming weeks
- Maintaining and updating policies and procedures
- Referral management
- Onboarding and training of new team members
Office Administrator/Customer Care
Hafele Australia
Malaga, WA
10.2022 - 10.2023
- First point of contact for all customers
- Processing front counter sales and taking cash and eftpos payments
- Processing customers' purchase orders in SAP
- Contacting customers for order collections
- Liaising with external stakeholders
- Liaising with internal and external staff members and warehouse staff
- Processing credits and returns for customers
- Scanning of documentation
- Maintaining and updating of spreadsheets
Receptionist/Office Administrator
TIPS Financial Service
Osborne Park, WA
03.2021 - 10.2022
- First point of contact for all clientele and ensuring their needs are met.
- Answering the phone and triaging calls to the appropriate area with a professional phone manner
- Organising and scheduling appointments for clients on behalf of the Financial Advisors as required
- Preparation, execution, and printing of documentation
- Organisation and filing documents into a categorised filing system
- Sending appointment reminders
- Contacting external stakeholders regarding current clientele
- Data entry with attention to detail and ensuring accuracy
- Scanning of documentation
- Assisting clients with updating records and information in the established management systems
- Assisting management with all other reasonable requests
Office Administrator
Cousins Electrics
Welshpool, WA
12.2017 - 03.2021
Business Administrative (Trainee)
Peter Moyes Anglican Community School
Mindarie, WA
06.2017 - 11.2017
Education
Cert II - Business
Mindarie Senior College
01.2016
Skills
- Team leadership
- Excellent communication and customer service skills
- Schedule management
- Supportive team member
- Attention to detail
- Fast learner
- Strong organisational skills
- Time management
- Prioritisation
- Honest and reliable
- Strong work ethic
- Strong initiative
- Exceptional problem-solving skills
References
References available upon request.
Timeline
Aged Care Team Lead
Clear Health Psychology
10.2023 - Current
Office Administrator/Customer Care
Hafele Australia
10.2022 - 10.2023
Receptionist/Office Administrator
TIPS Financial Service
03.2021 - 10.2022
Office Administrator
Cousins Electrics
12.2017 - 03.2021
Business Administrative (Trainee)
Peter Moyes Anglican Community School
06.2017 - 11.2017
Cert II - Business
Mindarie Senior College