Jade Every
Marsden,QLD
Summary
Dedicated and versatile professional with a strong background in aquatic education, youth services, and program management. Proven ability to lead teams, develop and implement educational programs, and deliver exceptional customer service. Skilled in creating positive learning environments, mentoring staff, and ensuring operational efficiency. Excited to leverage these strengths in a Medical Receptionist role where patient care and operational efficiency are of utmost importance.
Overview
13
13
years of professional experience
Work History
Swim Teacher, Training and Development Officer
Clem Jones Swim School
Carina, QLD
09.2024 - Current
- Develop and implement comprehensive Learn-to-Swim programs for both baby and standard levels, ensuring strict compliance with industry regulations and standards, while prioritizing skills progression, water safety, and overall client satisfaction.
- Design and deliver tailored training materials for a team of 30 staff members across teaching and administrative roles, fostering a culture of continuous professional development.
- Create engaging and creative teaching approaches that maintain student engagement, and enhance fundamental swimming techniques, resulting in improved confidence and skill development.
- Collaborate closely with management to identify workforce needs and strategic opportunities for growth, mentoring leaders, and assisting in the development and execution of plans to achieve business goals.
- Lead retention initiatives and client communications, ensuring high levels of customer satisfaction, and ongoing engagement with both clients and their families.
- Oversee end-of-day financial processes, including budgeting, income and expense tracking, and financial reconciliations, contributing to the overall operational efficiency of the organization.
- Provide dedicated support for hydrotherapy clients, integrating specialized care protocols with administrative processes to deliver a holistic and secure client experience.
School Swimming Coordinator, Receptionist
The Y
Victoria Point
02.2023 - 09.2024
- Managed and coordinated school swimming programs, overseeing staff rostering, student assessments, and the delivery of detailed progress reports to stakeholders
- Trained and mentored junior staff in key areas including customer service, program administration, and inventory management, fostering a high-performance culture
- Led the Aqua-guard program for Year 11 & 12 students, equipping them with essential skills for lifeguard certification, and facilitated snorkelling and intensive swim programs
- Assisted the Programs Manager with various operational tasks, including teacher training at multiple locations, system administration training, and point-of-sale operations.
- Handled customer account inquiries, processed payments, managed outstanding accounts, and ensured accurate financial record-keeping.
- Acted as Pool Deck Supervisor, providing oversight to teaching staff, assessing student progress, and offering personalised feedback to parents.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Developed strong relationships with all clients, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Swim Teacher, Pool Deck Supervisor, Receptionist
AJ’s Sports Centre
01.2021 - 10.2022
- Delivered high-quality swim instruction across various age groups and skill levels, including individuals with disabilities, ensuring safety and skill development
- Supervised the daily operations of school swimming sessions, coordinating up to 10 teachers and managing up to 200 students, ensuring a smooth and effective learning environment
- Managed front desk operations, including POS transactions, enrolment, lesson bookings, and client communications, maintaining high levels of customer satisfaction
- Provided leadership and support to swim instructors, enhancing the quality and consistency of swim lessons through hands-on guidance and training
Picker/Packer
Woolworths Distribution Centre
05.2017 - 12.2017
- Ensured efficient order processing and quality control in a fast-paced distribution environment
Residential Youth Worker
Edmen Staffing Solutions / Youth Care Support Services
04.2014 - 11.2014
- Provided comprehensive care and support for young individuals in residential settings, adhering to the Child Protection Act 1999 and ensuring their physical and emotional well-being
- Delivered support services with an understanding of the cultural and religious needs of Aboriginal and Torres Strait Islander communities
- Implemented effective behaviour management strategies for clients exhibiting challenging behaviours, maintaining a safe and supportive environment
- Maintained detailed records and reports, ensuring compliance with organizational and legal standards
Administration
The Good Guys
Capalaba
09.2013 - 06.2014
- Managed customer service operations, processed transactions, and resolved product issues to enhance the customer experience
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Youth Worker (Vocational Placement)
Silky Oakes Children’s Haven
02.2013 - 05.2013
- Supported youth in residential care, developed reports, and participated in stakeholder meetings to advocate for client needs
Retail Assistant
Fantastic Furniture
Capalaba
05.2012 - 02.2013
- Provided sales support, conducted inventory management, and delivered exceptional customer service in a high-volume retail setting
Education
Diploma of Community Services -
Certificate III in Community Services -
Certificate I in Information Technology -
Certificate I in Work Education -
Skills
- Leadership & Team Management
- Program Development & Delivery
- Operational Efficiency
- Customer Relationship Management
- Administrative Proficiency
- Adaptability & Problem-Solving
Education And Certifications
- Teacher of Babies and Toddlers
- First Aid in an Educational Setting
- CPR Certification
- Swimming and Water Safety Teacher
- Current Blue Card (Paid Work)
- Diploma of Community Services
- Certificate III in Community Services
- Certificate I in Information Technology
- Certificate I in Work Education
Timeline
Swim Teacher, Training and Development Officer
Clem Jones Swim School
09.2024 - Current
School Swimming Coordinator, Receptionist
The Y
02.2023 - 09.2024
Swim Teacher, Pool Deck Supervisor, Receptionist
AJ’s Sports Centre
01.2021 - 10.2022
Picker/Packer
Woolworths Distribution Centre
05.2017 - 12.2017
Residential Youth Worker
Edmen Staffing Solutions / Youth Care Support Services
04.2014 - 11.2014
Administration
The Good Guys
09.2013 - 06.2014
Youth Worker (Vocational Placement)
Silky Oakes Children’s Haven
02.2013 - 05.2013
Retail Assistant
Fantastic Furniture
05.2012 - 02.2013