Jade Mendezona
Charters Towers,QLD
Summary
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Worker
South Seas Fish and Chips
11.2024 - Current
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and verified adherence of quality and safe food-handling standards.
Deli Worker
Woolworths Supermarket
Charters Towers/Townsville
06.2022 - 09.2024
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
Fuel Station Clerk
Norton’s General Store
Charters Towers, QLD
10.2021 - 04.2022
- Improved customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured fuel station safety by performing regular equipment inspections and maintenance tasks.
- Maintained a clean and organized environment through consistent upkeep of the station and store area.
- Enhanced sales performance with targeted product displays and promotions.
Gym Receptionist
The Muscle Shed
Charters Towers
08.2021 - 02.2022
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
Education
Charters Towers State High School
Charters Towers, QLD11.2023
Skills
- Reliability
- Attention to detail
- dedication
- adaptability
- organisational skills
Certification
Certificate II in workplace skills
Year 12 Graduation certificate
Timeline
Hospitality Worker
South Seas Fish and Chips
11.2024 - Current
Deli Worker
Woolworths Supermarket
06.2022 - 09.2024
Fuel Station Clerk
Norton’s General Store
10.2021 - 04.2022
Gym Receptionist
The Muscle Shed
08.2021 - 02.2022
Charters Towers State High School