Summary

Overview

Work History

Education

Skills

Timeline

Jaida Menzies-Green

Byford,WA

Summary

Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Seeking to transition into new field, leveraging these transferable skills for impactful contributions.

Overview

1

1

year of professional experience

Work History

Hospitality Worker

The Byford Tavern

01.2023 - 07.2024

Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Performed general cleaning by sweeping and mopping floors and emptying trash.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Greeted guests with friendly and professional acknowledgment to build rapport.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Developed and maintained positive relationships with guests for satisfaction.
Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
Resolved guest complaints with empathy and swift action, preventing negative online reviews.

Education

No Degree -

Byford Secondary College

Perth, WA

Skills

Upselling strategies
Safe alcohol service
Hospitality services
Multitasking
Cash handling

Tab license
Active listening
Teamwork
Customer satisfaction
Reliability

Timeline

Hospitality Worker

The Byford Tavern

01.2023 - 07.2024

No Degree -

Byford Secondary College