Jade schliebs

Supervisor / Duty Manager

Hervey Bay Boat Club

Hervey Bay, QLD

2001 - Current

Monitored employee productivity levels on a regular basis to identify areas of improvement.
Executed operational shifts on a 7-day roster, which encompassed night closes.
Evaluated employee performance through periodic reviews and documented results accordingly.
Directed and supervised team of upwards of 140 employees in daily operations.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Contributed to the enhancement of club operations, people systems, and processes.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Collaborated with other departments to coordinate workflow processes between teams.
Monitored employee productivity to provide constructive feedback and coaching.
Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Trained new employees on company policies, job duties, and performance expectations.
Fostered a positive and motivating work environment, leading to an increase in team morale.
Coordinated with other department supervisors to ensure a smooth workflow.
Responded to customer questions regarding products, prices and availability.
Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Acted as a liaison between upper management and staff, facilitating open communication.
Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Displayed strong telephone etiquette, effectively handling difficult calls.
Identified needs of customers promptly and efficiently.
Maintained positive working relationship with fellow staff and management.
Supervised and ensured accurate processing of daily cash handling and reconciliation procedures.
Liaised with other departments to ensure seamless operations across the organization.
Responded promptly to any emergency situations that arose during shifts.
Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
Scheduled and organized daily shift rotations for a team of upwards of 140 employees.
Created positive work environment for employees and delivered exceptional customer service.
Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Summary

Overview

Work History

Supervisor / Duty Manager

Education

Skills

Certification

Timeline

Supervisor / Duty Manager

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