Amy Potter
West Lakes,SA
Overview
26
26
years of professional experience
Work History
Duty Manager/Restaurant Supervisor
Mosaic Hotel
West Lakes, SA
06.2024 - Current
- Trained new employees on company policies, job duties, and performance expectations.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed team of 20 employees, ensuring high productivity and quality standards were met.
- Created positive work environment for employees and delivered exceptional customer service.
Functions Manager
The Bartley Hotel
West Lakes, SA
10.2022 - 06.2024
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Established processes to ensure efficient workflow throughout the organization.
Airconditioning Mechanic
Titan Heating and Cooling
North Haven, SA
01.2017 - 10.2022
- Installed, maintained and repaired air conditioning, heating, ventilation and refrigeration units in homes, commercial buildings, and large industrial complexes, completing projects on schedule.
- Updated and maintained service records and documentation for all HVAC maintenance and repair activities.
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
- Diagnosed air conditioning problems and addressed issues with low voltage, compressors, reverse valves, blowers, and condenser motors.
Bar Manager
Seaton Hotel
Seaton, SA
06.2016 - 03.2017
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored patron alcohol consumption to encourage safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Duty Manager
Waterloo Station Hotel
Paralowie, SA
11.2015 - 03.2017
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Liaised with other departments to ensure seamless operations across the organization.
- Monitored performance of staff members, offering advice where appropriate.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Provided training sessions for new staff members on company policies and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Handled employee problems in absence of general manager.
Duty Manager and Office Manager
Buckingham Arms Hotel
Gilberton, SA
03.2004 - 01.2017
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Monitored performance of staff members, offering advice where appropriate.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Provided training sessions for new staff members on company policies and procedures.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Delegated work to staff, setting priorities and goals.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Handled employee problems in absence of general manager.
Bistro Manager/Functions Manager
Salisbury Hotel
Salisbury, SA
01.1999 - 03.2004
- Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed inventory of food, beverage, and supplies to ensure efficient operations.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Education
High School Diploma -
Trinity College
Gawler, SA11-1998
Skills
- Team supervision
- Customer communication
- Staff scheduling
- New employee training
- Attention to detail
- Cash management
- Shift scheduling
- Professionalism and integrity
- Customer service focus
- Delegating work
Skills
- Knowledge of TAB and lotteries
- RSA
- Experience in opening and closing venues
- Extremely accurate cash handling
- Trustowrthy
- Very customer service orientated, I strive to make a good experience for all patrons
Timeline
Duty Manager/Restaurant Supervisor
Mosaic Hotel
06.2024 - Current
Functions Manager
The Bartley Hotel
10.2022 - 06.2024
Airconditioning Mechanic
Titan Heating and Cooling
01.2017 - 10.2022
Bar Manager
Seaton Hotel
06.2016 - 03.2017
Duty Manager
Waterloo Station Hotel
11.2015 - 03.2017
Duty Manager and Office Manager
Buckingham Arms Hotel
03.2004 - 01.2017
Bistro Manager/Functions Manager
Salisbury Hotel
01.1999 - 03.2004
High School Diploma -
Trinity College