Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jade Sinclair

Miranda,NSW

Summary

Motivated university student completing a B.Sc Geology at the university of Wollongong, Australia. Committed to customer service and hospitality employment during my studies although, has a passion for environmental and earth sciences. An efficient worker who demonstrates strong time management and works well under stressful circumstances. I am eager to progress my scientific skills in a field I am most passionate about after completion of my studies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food And Beverage Attendant

Rydges Hotel, Cronulla
06.2022 - Current
  • Caterer for events, while delivering high standard customer service to hotel guests and the public
  • Work efficiently to deliver high standard hospitality maintained by Rydges Hotel and continually adhere to guest needs
  • Run/setup hotel events such as Weddings, conferences and more.

Basement Health and Fitness
06.2022 - Current
  • Responsible for running the creche service for regular gym members
  • Hold responsibility for multiple kids aged 0-12 years during class hour
  • Highly trusted by parents and team members.

Product and Sales Agent

Whistler Blackcomb (summer Seasonal)
  • Guest services department, the face of Whistler Blackcomb Resort, assisting all guests and their concerns
  • Provide information on mountain activities and amenities by promoting and selling mountain products and constantly provide solutions to guest challenges.

Bartender

Northies Cronulla Hotel
11.2020 - 02.2022
  • Serve customers in a fast-paced environment promptly
  • Manage guests' needs efficiently while delivering high quality service to all patrons
  • Work in all departments of the facility as required, including, three bars and a Bistro.

Receptionist

Dr. Angela Sumner - Skin Cancer Specialist
01.2018 - 10.2020
  • Manage all phone enquiries/appointments
  • Enter patient data through a specific computer system
  • Deliver high standards of customer service
  • Deal with troubled guests and offer necessary solutions
  • File confidential and significant patient records
  • Receive and assist with delivery to and from the laboratory.

Experience Coordinator

Fairmont Banff Springs, Willow Stream Spa
01.2019 - 09.2019
  • Consistently offer professional, engaging, and friendly service
  • Greet guests and schedule appts
  • While supplying knowledge on all aspects of the facility
  • Check in guests promptly and give full spa tours
  • Process payments for services rendered
  • Control entry and restrict any unauthorized individuals
  • Handle sick therapists - manoeuvring appts/professionally advising guests
  • Deal with heated and distressed guests efficiently.

Education

Bachelor of Science - Geology

University of Wollongong
NSW
12.2023

Certificate III, Hospitality

TAFE
2021

HSC

Oxley High School
Tamworth, NSW
2018

Food Handling And Safety Course

TAFE
Tamworth, NSW
2018

First Aid Certificate

Surf Live Saving NSW
Tamworth
2018

Skills

  • Operate ArcGIS software
  • Operate Rstudio software
  • Proficient at MS Excel
  • Process tills/POS
  • Time management
  • Public speaking
  • Works confidently with a team
  • Enthusiastic/quick learner
  • Maintaining Customer Database
  • Complex Problem-Solving
  • Product Promotion
  • Call Control
  • Facility Tours
  • Providing Feedback
  • Customer Relations

Certification

WWCC - Service NSW - 2021

Responsible Service of Alcohol,

NSW Australia

Responsible service of Gambling,

NSW Australia

Timeline

Food And Beverage Attendant

Rydges Hotel, Cronulla
06.2022 - Current

Basement Health and Fitness
06.2022 - Current

Bartender

Northies Cronulla Hotel
11.2020 - 02.2022

Experience Coordinator

Fairmont Banff Springs, Willow Stream Spa
01.2019 - 09.2019

Receptionist

Dr. Angela Sumner - Skin Cancer Specialist
01.2018 - 10.2020

Product and Sales Agent

Whistler Blackcomb (summer Seasonal)

Bachelor of Science - Geology

University of Wollongong

Certificate III, Hospitality

TAFE

HSC

Oxley High School

Food Handling And Safety Course

TAFE

First Aid Certificate

Surf Live Saving NSW
Jade Sinclair