Jade Sinclair
Miranda,NSW
Summary
Motivated university student completing a B.Sc Geology at the university of Wollongong, Australia. Committed to customer service and hospitality employment during my studies although, has a passion for environmental and earth sciences. An efficient worker who demonstrates strong time management and works well under stressful circumstances. I am eager to progress my scientific skills in a field I am most passionate about after completion of my studies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food And Beverage Attendant
Rydges Hotel, Cronulla
06.2022 - Current
- Caterer for events, while delivering high standard customer service to hotel guests and the public
- Work efficiently to deliver high standard hospitality maintained by Rydges Hotel and continually adhere to guest needs
- Run/setup hotel events such as Weddings, conferences and more.
Basement Health and Fitness
06.2022 - Current
- Responsible for running the creche service for regular gym members
- Hold responsibility for multiple kids aged 0-12 years during class hour
- Highly trusted by parents and team members.
Product and Sales Agent
Whistler Blackcomb (summer Seasonal)
- Guest services department, the face of Whistler Blackcomb Resort, assisting all guests and their concerns
- Provide information on mountain activities and amenities by promoting and selling mountain products and constantly provide solutions to guest challenges.
Bartender
Northies Cronulla Hotel
11.2020 - 02.2022
- Serve customers in a fast-paced environment promptly
- Manage guests' needs efficiently while delivering high quality service to all patrons
- Work in all departments of the facility as required, including, three bars and a Bistro.
Receptionist
Dr. Angela Sumner - Skin Cancer Specialist
01.2018 - 10.2020
- Manage all phone enquiries/appointments
- Enter patient data through a specific computer system
- Deliver high standards of customer service
- Deal with troubled guests and offer necessary solutions
- File confidential and significant patient records
- Receive and assist with delivery to and from the laboratory.
Experience Coordinator
Fairmont Banff Springs, Willow Stream Spa
01.2019 - 09.2019
- Consistently offer professional, engaging, and friendly service
- Greet guests and schedule appts
- While supplying knowledge on all aspects of the facility
- Check in guests promptly and give full spa tours
- Process payments for services rendered
- Control entry and restrict any unauthorized individuals
- Handle sick therapists - manoeuvring appts/professionally advising guests
- Deal with heated and distressed guests efficiently.
Education
Bachelor of Science - Geology
University of Wollongong
NSW12.2023
Certificate III, Hospitality
TAFE
2021
HSC
Oxley High School
Tamworth, NSW2018
Food Handling And Safety Course
TAFE
Tamworth, NSW2018
First Aid Certificate
Surf Live Saving NSW
Tamworth2018
Skills
- Operate ArcGIS software
- Operate Rstudio software
- Proficient at MS Excel
- Process tills/POS
- Time management
- Public speaking
- Works confidently with a team
- Enthusiastic/quick learner
- Maintaining Customer Database
- Complex Problem-Solving
- Product Promotion
- Call Control
- Facility Tours
- Providing Feedback
- Customer Relations
Certification
WWCC - Service NSW - 2021
Responsible Service of Alcohol,
NSW Australia
Responsible service of Gambling,
NSW Australia
Timeline
Food And Beverage Attendant
Rydges Hotel, Cronulla
06.2022 - Current
Basement Health and Fitness
06.2022 - Current
Bartender
Northies Cronulla Hotel
11.2020 - 02.2022
Experience Coordinator
Fairmont Banff Springs, Willow Stream Spa
01.2019 - 09.2019
Receptionist
Dr. Angela Sumner - Skin Cancer Specialist
01.2018 - 10.2020
Product and Sales Agent
Whistler Blackcomb (summer Seasonal)
Bachelor of Science - Geology
University of Wollongong
Certificate III, Hospitality
TAFE
HSC
Oxley High School
Food Handling And Safety Course
TAFE
First Aid Certificate
Surf Live Saving NSW