Summary
Overview
Work History
Education
Skills
Timeline
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Jade Sylva

Kwinana,WA

Summary

Dynamic professional with a proven track record at Smoke Mart, adept in enhancing customer satisfaction and exceeding sales targets through effective communication and problem-solving skills. Excelled in high-pressure environments, demonstrating flexibility and a keen attention to detail. Thrives in team settings, consistently contributing to safety and service excellence.

Overview

5
5
years of professional experience

Work History

Retailer

Smoke Mart
06.2024 - 11.2024
  • Contributed to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
  • Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
  • Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
  • Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.

Waitress Trainee

Sarbas
07.2023 - 11.2023
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Cleaning Crew Member

Mums Business
05.2020 - 06.2023
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

Kitchen and Counter

X Press Kebab & Pizzas
11.2022 - 03.2023
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.

Education

Year 10 -

Warnbro Community High School
Warnbro, WA

Skills

    flexibility

    problem solving

    communication skills

    responsible

    thrives in team environment

    emotional intelligence

    attention to detail

    attentive learner

    diligent

Timeline

Retailer

Smoke Mart
06.2024 - 11.2024

Waitress Trainee

Sarbas
07.2023 - 11.2023

Kitchen and Counter

X Press Kebab & Pizzas
11.2022 - 03.2023

Cleaning Crew Member

Mums Business
05.2020 - 06.2023

Year 10 -

Warnbro Community High School

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Jade Sylva