Jade Tottle
Wagga Wagga,NSW
Summary
Reliable employee enthusiastically pursuing opportunity to add immediate value to your growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well as well as being empathetic and compassionate to all within the workplace and beyond.
Overview
9
9
years of professional experience
Work History
Waitress/Barista
The Townhouse Hotel
07.2022 - 09.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Assistant in Nursing
The Forest Centre
02.2015 - 09.2023
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Provided emotional support to families during difficult times, offering reassurance and guidance.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
- Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Certificate III - in Health Services
TAFE
Wagga Wagga11.2014
Skills
- Customer Service
- Safe Food Handling
- Cash Handling
- Time management
- Record keeping
- Infection control
- Compassionate care
- Emergency response
- Supportive Companionship
Additional Information
Full NSW drivers license
National Police check
Also willing to acquire any other checks necessary
References available on request.
Timeline
Waitress/Barista
The Townhouse Hotel
07.2022 - 09.2023
Assistant in Nursing
The Forest Centre
02.2015 - 09.2023
Certificate III - in Health Services
TAFE
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