Summary
Overview
Work History
Education
Skills
Volunteer & Industry Program Experience
Timeline
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JADELYNN VAN

Monash,ACT

Summary

Final-year undergraduate student pursuing a Bachelor of Business Informatics at the University of Canberra, with a strong interest in user experience, front-end design, and ICT project coordination. Seeking to apply for Internship 2 (User Interface Development – CoSMIC Tool) under the OpenSI–CoSMIC Internship Program to gain hands-on experience in user interface design, front-end development, and digital transformation.

Possessing a unique background combining academic knowledge in information systems with over 1.5 years of professional experience in hospitality, demonstrating strong communication, stakeholder engagement, workflow coordination, attention to detail, and service quality capabilities - transferable strengths highly applicable to technical environments focused on UI/UX, documentation, testing, and client-facing ICT functions. Highly motivated to upskill in practical technologies such as REST APIs, OpenWebUI, and agile development tools

Overview

2
2
years of professional experience

Work History

Front of House Staff Member

Au Lac Vegan Cuisine Restaurant
09.2023 - Current
  • Cultivated a Welcoming Environment: Warmly greeted guests, fostering a positive first impression by providing informative menu recommendations and addressing inquiries regarding food preparation and ingredients - skills reflecting strong stakeholder engagement
  • Demonstrated Exceptional Customer Service: Effectively navigated customer complaints, resolving issues promptly and professionally while maintaining guest satisfaction under pressure - mirroring agile response and feedback iteration used in UI testing or design revision.
  • Collaborated for Operational Efficiency: Seamlessly collaborated with front-of-house colleagues to ensure smooth operations, contributing to a positive and efficient work environment.
  • Maintained Organized and Efficient Operations: Managed inventory levels, placed orders, and performed various administrative tasks, ensuring streamlined operations and efficient resource allocation - developing organizational and documentation skills.

Education

Bachelor of Business Informatics -

University of Canberra
Canberra, ACT
05-2026

Diploma of Information Technology - Information Technology

University of Canberra College
Canberra, ACT
09.2024

Skills

  • Languages/Frameworks: Basic Python, HTML, CSS
  • Tools: Figma, Canva, Drawio, Microsoft Office, PyCharm, RStudio
  • Concepts: UI/UX Design, Database Schema Mapping, Visual Modelling, Process Flow Design
  • Soft Skills: Communication, Task Prioritisation, Problem Solving, Time Management, Cross-Functional Collaboration

Volunteer & Industry Program Experience

  • Study Australia Industry Experience Program (Jan 2024)
    Participated in an industry-led team-based virtual project simulating real-world consulting experience. Practiced agile methodologies, stakeholder communication, and presentation of digital solutions.
  • Cisco Mentor Me Program (July–October 2024)
    Completed a structured mentorship program focusing on employability in ICT. Developed professional communication, digital awareness, and proactive learning through workshops with Cisco professionals.
  • UC Student Mentor Program (Semester 2, 2024)
    Acted as a peer mentor for new students. Provided guidance on course structures, digital tools (Canvas, UC Learn), and academic transition. Enhanced leadership and empathy in a hybrid environment.

Timeline

Front of House Staff Member

Au Lac Vegan Cuisine Restaurant
09.2023 - Current

Bachelor of Business Informatics -

University of Canberra

Diploma of Information Technology - Information Technology

University of Canberra College

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JADELYNN VAN