JAELYN RANIERI
Narrogin,WA
Summary
Dedicated Clerical/Administration Officer with excellent experience in the industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organisation skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clerical Officer
Department Of Biodiversity, Conservation And Attractions
11.2023 - Current
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritising tasks according to urgency and importance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Supported management with daily administrative tasks, enabling them to focus on strategic decision making.
- Provided clerical support to company employees by copying, scanning, and filing documents.
- Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organisation.
- Ensured compliance with company policies and procedures through diligent documentation review and maintenance.
- Maintained strict confidentiality standards when handling sensitive information, safeguarding the privacy of employees.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased productivity within the team by creating easy-to-use templates for frequently used forms & documents.
- Reduced errors in financial documents by thoroughly reviewing incoming invoices before submission to head office.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Managed office stationery procurement and maintained inventory levels to ensure efficient operations.
- Facilitated communication between staff and the public by addressing inquiries and coordinating with external personnel when in-house staff were unavailable for assistance.
- Deliver comprehensive administrative and secretarial assistance, including advanced word processing, Excel spreadsheet management, and accurate data entry.
- Support payroll functions by processing salary and wage timesheets in compliance with applicable Award/Enterprise Bargaining Agreements and departmental policies.
- Facilitate the management of vehicle operations, including processing running sheets, coordinating vehicle bookings, and ensuring timely maintenance.
- Accurately receipt revenue, prepare funds for banking, and manage financial transactions involving public and staff contributions.
- Assist in the issuance and administration of departmental passes and licenses, ensuring compliance with relevant regulations and procedures.
- Operate radio and other communication systems efficiently, adhering to established protocols and procedures for effective communication.
- Organise agenda distribution and take minutes during senior staff meetings. Prepare and disseminate meeting minutes to relevant staff members, ensuring accuracy and timely delivery.
- Assist with arrangements for catering, accommodation, and venue bookings for staff.
Motel Receptionist
Narrogin Motel and Homestead licensed restaurant
08.2020 - 10.2023
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Assisted guests with inquiries and addressed any concerns, resulting in positive reviews and feedback.
- Utilised effective time management skills while multitasking between various tasks such as answering phone calls or emails.
- Assisted in training new receptionists on company policies, procedures, and software systems for optimal performance.
- Managed phone lines effectively, handling reservations, cancellations, and general inquiries professionally.
- Promoted hotel amenities and local attractions to maximise guest satisfaction during their stay.
- Handled confidential guest information responsibly, ensuring privacy standards were upheld at all times.
- Ensured compliance with motel policies by verifying identification documents while checking in guests.
- Provided exceptional hospitality service through active listening skills to understand individual needs better.
- Processed payments accurately and securely for both cash and credit transactions during checkouts.
- Contributed to an organised work environment by maintaining up-to-date files on reservations, guest details, and room statuses.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Monitored inventory levels of office supplies and restocked as needed to maintain efficiency at the front desk area.
- Resolved guest issues promptly, maintaining a high level of customer satisfaction and loyalty.
- Verify incoming stock by cross-referencing with order dockets, ensuring accuracy and consistency between delivered items and purchase orders.
- Organise and liaise with contractors to address and resolve repair or maintenance issues at the motel, ensuring timely and effective solutions.
- Execute bill payments through online banking, ensuring timely and accurate settlement of invoices.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Psychology, Criminology And Justice -
Edith Cowan University
Perth, WA11.2025
University Preparation Course -
Edith Cowan University
Perth, WA01.2021
High School Diploma -
Narrogin Senior High School
Narrogin, WA10.2019
Skills
- Organisation and prioritisation
- Verbal Communication
- Scheduling appointments
- Filing systems
- File and records maintenance
- Confidentiality handling
- Typing Speed
- Document Management
- Calendar Management
- Microsoft applications proficiency
- Basic accounting
- Oracle systems knowledge
- MYOB accounting software knowledge
- Xero account software knowledge
- Customer Service
- Time Management
- Valid Driver's License
- Dedicated Team Player
- Relationship Building
- Data Entry
- Professional and mature
- Excel spreadsheets
- Invoice Processing
- Meticulous attention to detail
- Staff Management
- Payment Processing
- Inventory Management
- Mail handling
- Social media knowledge
Certification
Certificate III in business - This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Certificate II in sport and recreation - This qualification allows individuals to develop basic functional knowledge and skills for work in customer contact positions in the sport or community recreation industry. These individuals are competent in a range of administrative activities and functions within a team and under supervision. They are involved in mainly routine and repetitive tasks using practical skills and basic sport and recreation industry knowledge.
Certificate in first aid - February 2019
Police Clearance – Valid as at 08/09/2023
References
Sharon Gemmill - 0400 797 017
Brian Seale: 08 9881 1600
Timeline
Clerical Officer
Department Of Biodiversity, Conservation And Attractions
11.2023 - Current
Motel Receptionist
Narrogin Motel and Homestead licensed restaurant
08.2020 - 10.2023
Bachelor of Psychology, Criminology And Justice -
Edith Cowan University
University Preparation Course -
Edith Cowan University
High School Diploma -
Narrogin Senior High School
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