Jae Seung (Jason) Lee
Macquarie Park,NSW
Summary
Driven manager delivering successful improvements for business operations, profitability and team development. Proven ability to thrive in fast-paced and changing environments. Result-oriented and adept at fostering and nurture relationships with key stakeholders and partners.
Overview
8
8
years of professional experience
Work History
Area Manager
Samsung Electronics
Sydney Olympic Park
08.2023 - Current
- Build and nurture relationships with Key Retail Stakeholders.
- Manage and influence inventory in order minimise stock-outs in an assigned area
- Understand and leverage promotional activity to drive sell-in and out.
- Utilising diverse methods, including training sessions, demonstrations, presentations and instructional material to cultivate product familiarity among stakeholders and store personnel
- Lead a team within an assigned area, driving the achievement of key deliverables through proactive mentoring and guidance.
- Act as an escalation point for the team and assigned stores to achieve satisfactory resolutions for both parties within a timely manner
- Delivering high level of customer service to retail stores through management and communication of inventory levels, credit claims, spare parts service, logistics and returned goods procedures for Samsung products
- Responsible for the compliance within retail stores on all levels of merchandising strategy adhering to brand standards and guidelines
- Collaborated closely with store teams to execute strategic plans to increase overall brand presence within stores
- Fostering strong brand advocacy with store teams to achieve more favourable outcomes for the business
Sales Representative
Samsung Electronics
Sydney Olympic Park, NSW
11.2021 - 08.2023
- Responsible for delivery and in-store execution of merchandising strategy.
- Ensure all aspects of compliance are met to business standards within retail stores, e.g. pricing, product displays, POS and fixtures.
- Cultivate and nurture strong relationships with store teams to establish Samsung as their preferred partner, leveraging relationships to increase brand presence and share of flooring of Samsung products
- Assist in flooring new and existing products as per business communication
- Identify opportunities in-stores and collaborating with store management teams to drive positive results for both businesses
- Resolve all store issues by directing to relevant channels or escalating to Area Manager to ensure brand interactions are always positive.
- Achieve set KPIs consisting of sales, training and dead inventory targets
- Assist in the preparation of VIP visits or training events.
- Train store teams on Samsung products and highlighting the key benefits and features of Samsung products to win sales.
- Report and providing feedback to the business regarding competitor activity
Retail Salesperson
JB HIFI
CHATSWOOD
11.2015 - 11.2021
- Recommending consumer goods to customers ensuring the product is suitable and in the best needs of the customer
- Demonstrate products to customers and highlight key features and benefits
- Providing excellent customer service to achieve highest level of customer satisfaction and in-store customer experience
- Solve any customer issues through relevant suppliers to achieve best outcomes for the customer
- Achieve key KPIs set by store management team
- Ensure all aspects of compliance is up to date and maintained.
Education
Bachelor of Science - Biology
Macquarie University
Macquarie Park, NSW01-2018
High School Diploma -
Killarney Heights High School
Killarney Heights01-2013
Skills
- Operations Management
- Relationship building and management
- Order/Inventory Management
- Supply Chain Management
- Sales Strategy Development
- Time Management
- Visual Merchandising
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
References
References available upon request.
Timeline
Area Manager
Samsung Electronics
08.2023 - Current
Sales Representative
Samsung Electronics
11.2021 - 08.2023
Retail Salesperson
JB HIFI
11.2015 - 11.2021
Bachelor of Science - Biology
Macquarie University
High School Diploma -
Killarney Heights High School
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