Jae Won (Jay) Oh
Brisbane,QLD
Summary
Having extensive experience in Australia’s heavily regulated gaming sector has deeply embedded a strong compliance management mindset and operational discipline. Building on my growth into leadership, I aim to use this experience and my goal orientated and team focused mindset to contribute positively to the team. With proven expertise in pre-opening preparation, team development, and large-scale table games management, I am eager to contribute operational excellence, leadership, and guestfocused strategy to the successful opening of Wynn Al Marjan Island.
Overview
10
10
years of professional experience
Work History
Gaming Area Manager (Acting Gaming Operations Manager)
The Star Brisbane
08.2024 - Current
- As a opening team of The Star Brisbane in August 2024, ensured all gaming tables and its equipment was commissioned for opening.
- Lead operational teams to enhance guest satisfaction and service quality.
- Oversee daily operation as a Gaming Operations Manager
- Ensure casino policies, standards operating procedures, and government regulations and compliance are enforced and adhered.
- Ensure future roster spread is adjusted by liaising with key stakeholders.
- Ensure inventory of Gaming Operation is in level by utilizing software such as Check SCM for card balance.
Gaming Area Manager (Acting Gaming Operations Manager)
Treasury Casino & Hotel
08.2022 - 08.2024
- Led operational teams to enhance guest satisfaction and service quality.
- Directed training programs for staff to improve performance and adherence to standards.
- Oversaw daily operation as a Gaming Operations Manager.
- Facilitated New Employee Customer Service Programs.
- Oversaw Decommissioning of all Electronic Gaming Machine during transfer to a new casino.
Gaming Operations Supervisor
Treasury Casino & Hotel
02.2020 - 08.2022
- Drove and embedded Star qualities and our values.
- Utilized work software (TYM) to ensure business efficiency
- Worked closely with leadership and frontline team members to reach efficient daily operations.
- Supported our Gaming Area Managers and Gaming Operations Managers to achieve daily and long term business goals.
Gaming Dealer/Floor Manager
Treasury Casino & Hotel
03.2018 - 02.2020
- Facilitated smooth gameplay, enhancing player experience through clear communication and engagement.
- Supervised and mentored games dealers by focusing on guest service delivery, compliance with rules and regulations.
Table Games Dealer
Treasury Casino & Hotel
11.2015 - 03.2018
- Provide and ensure customers with high quality customer service
- Answer customer’s needs and questions with star quality attitude
- Deal related games and maintain the high mathematics mentality.
- Dealt cards efficiently, ensuring adherence to game rules and regulations.
Education
Criminology Extended Major (Discontinued)
University of Queensland
01-2015
Biomedicine
Griffith University
01-2011
International Baccalaureate Certificate -
Queensland Academy For Health Sciences
01-2010
King's Christian College
01-2007
St Peter Chanel, Catholic Primary School
01-2001
Skills
- Staff management (634 Table Games Team Members)
- Operations management
- Relationship building and management
- Team development
- Rostering (Attendance management/Future Spread Assignment)
- Dispute Management
- Proficient in MS Office and various Casino Management System such as Synkros (Konami) and Card Tracking System (CHECK SCM)
- Proficient in Electronic Gaming
- Department Communication Champion utilizing Microsoft Teams
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Gaming Area Manager (Acting Gaming Operations Manager)
The Star Brisbane
08.2024 - Current
Gaming Area Manager (Acting Gaming Operations Manager)
Treasury Casino & Hotel
08.2022 - 08.2024
Gaming Operations Supervisor
Treasury Casino & Hotel
02.2020 - 08.2022
Gaming Dealer/Floor Manager
Treasury Casino & Hotel
03.2018 - 02.2020
Table Games Dealer
Treasury Casino & Hotel
11.2015 - 03.2018
Criminology Extended Major (Discontinued)
University of Queensland
Biomedicine
Griffith University
International Baccalaureate Certificate -
Queensland Academy For Health Sciences
King's Christian College
St Peter Chanel, Catholic Primary School