Jagadesh Suresh
Perth,Australia
Summary
Transport Manager with 3+ years of experience in logistics coordination, fleet management, and transportation operations. Proven track record in optimizing routes, enhancing operational efficiency, reducing costs, and ensuring compliance with transport regulations. Strong leadership in managing teams, streamlining workflows, and maintaining high standards of safety and customer service. Adept at building stakeholder relationships and driving continuous improvement for timely, efficient delivery of goods
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Carsun Bros Pty Ltd
Perth, WA
03.2022 - Current
- Managed daily transport and logistics operations, ensuring cost-effective and timely delivery of goods and services.
- Supervised a team of [Number] drivers and logistics staff, overseeing recruitment, training, and performance management.
- Developed and implemented efficient routing strategies, reducing fuel costs and improving delivery times.
- Ensured compliance with Australian transport regulations and safety standards.
- Monitored fleet maintenance schedules to enhance vehicle longevity and reduce downtime.
- Negotiated contracts with transport service providers and suppliers to achieve cost savings.
- Analyzed transport data and prepared reports to optimize operational efficiency.
- Handled customer service inquiries and resolved transportation-related issues effectively.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led a team of 6 employees, ensuring high productivity and excellent customer service.
CSA
Ampol
Perth, Australia
02.2016 - 12.2021
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed strong customer relationships to encourage repeat business.
- Provided top quality control and eliminated downtime to maximize revenue.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collected deposits or payments and arranged for billing.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science - Psychology
Edith Cowan University
WA05-2023
Master of Arts - Professional Accounting
IMC
Melbourne, VIC05-2023
Skills
- Fleet Management & Maintenance Planning
- Regulatory compliance
- Performance management
- Employee training
- Conflict resolution
- Strategic planning
- Shift scheduling
- Logistics & Supply Chain Coordination
- Chain of Responsibility (CoR) Awareness
- Route Planning & Freight Scheduling
- Driver Supervision & Team Leadership
- Budgeting & Cost Control
- Customer Service
- Transport Management Systems (TMS)
- Work Health & Safety (WHS) Compliance
- GPS & Telematics Technology
- Data Analysis & Reporting (KPI Tracking)
- Incident & Risk Management
Certification
- Western Australian License
References
References available upon request.
Timeline
Manager
Carsun Bros Pty Ltd
03.2022 - Current
CSA
Ampol
02.2016 - 12.2021
Bachelor of Science - Psychology
Edith Cowan University
Master of Arts - Professional Accounting
IMC
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