Summary
Overview
Work History
Education
Skills
Certification
Attributes And Skills
References
Hobbies and Interests
Timeline
Generic
Jagadish Banerjee

Jagadish Banerjee

Lidcombe,NSW

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Computers consultant

Econ
06.2013
  • Customer service, Lead handling

Sales Supervisor

Tele7
10.2023 - 03.2024
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Negotiated more favorable rates and delivery times with vendors.
  • Conducted supplier risk evaluations and assisted with regulatory inspections.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Communicated best practices among on-site and external personnel to align efforts and goals.

Sales Executive

Tele7
09.2023 - 03.2024

Hardware Logistics Manager

Altech
12.2012 - 05.2013
  • Customer service, Building computer system to client specifications, Logistics management, Fixing RA's orders Booking and processing orders within WA and interstate, Application and monitoring of SBus software system, Picking and packing of orders

QA Manager

Maxlit Mumbai
06.2010 - 10.2012
  • Finished Goods Quality Control, ICT testing of finished products, defining testing protocols, Inward Quality Control, Training staff in all aspects of quality control and production

Specialist Service Solution Provider

Telstra
06.2009 - 05.2010
  • Specialist support solving problems Using Telstra proprietary software, Testing, analyzing and providing solutions using different software tools, Implement service improvement techniques, Training of staff, Assisting customers using virtual systems, Problem solving using batch files

Software Support Specialist

Billback Systems
03.2007 - 05.2010
  • Integrate in-house Costing Billback software with legal software like LDAP, Import of PABX data and management of database, Programming and updating company software version of Billback software, Providing migration support for existing company database Rollover of servers, Remote maintenance of servers and database, Training new recruits with basic CSR skills of in house Billback software, Microsoft Windows Server 2003/2008 support, Server Installation support and maintenance, LDAP support

Security Technician

SSS
06.2008 - 05.2009
  • Commissioning and maintaining installed SSS alarm system, Post sales follow up, Customer service, Utilizing existing hardware and upgrading to more wired and wireless systems, Programming alarm systems, Training staff, Receive and dispatch of goods, Ordering

Warehouse Manager

Winston Scaffolding
06.2005 - 02.2007
  • Managing logistics, Invoice and labor management

Computer Programmer and Electronics Assembler

Benetron
03.2002 - 12.2004
  • Placement of SMD and through hole Component parts on PCB, Reflow and Quality Control involving detecting tombstone, dry solder joints, improper solder joints and fixing it manually, Stock Management, ICT test programming of Inspect in house project usingVB6, Liaising with customer producing reports and liaising with suppliers, procurement of raw materials like boards IC's locally and importing them, Server Installation support and maintenance

Service Engineer

IRTech Private Ltd
01.1999 - 01.2002
  • ICT testing and Servicing into chip level & commissioning of x-ray analyzers, ICAP, AAS Programming for quality control instruments, Stock management for Leco instruments, Site inspection, Server Installation support and maintenance

Education

Bachelor of Engineering in Electronics -

Mumbai University
Mumbai, India

H.S.E -

Maharashtra State Board

Skills

  • Customer service expert

Certification

  • 09/01/09, TS: Microsoft .NET Framework - Application Development Foundation, Microsoft
  • 03/01/08, Certificate III in Customer Contact ICT30102, SW Certification
  • 1999, Certificate Diploma in software from Aptech, Aptech

Attributes And Skills

  • 1 year experience working with computers and information technology
  • Masters Degree in Computing and Bachelors Degree in Electronic Engineering
  • JAVA Programmer using Ecllipse platform
  • Interface Programming using , Billback, OS II
  • Enthusiastic with a positive attitude
  • Diligent hard worker
  • Excellent customer service skills
  • Highly motivated with a high level of commitment
  • Excellent communication skills

References

  • Mr. Ben Duchkov, Benetron, 02 98315344
  • Mr. Keelan, Altech, 0892428822

Hobbies and Interests

  • Cycling
  • Playing chess

Timeline

Sales Supervisor

Tele7
10.2023 - 03.2024

Sales Executive

Tele7
09.2023 - 03.2024

Computers consultant

Econ
06.2013

Hardware Logistics Manager

Altech
12.2012 - 05.2013

QA Manager

Maxlit Mumbai
06.2010 - 10.2012

Specialist Service Solution Provider

Telstra
06.2009 - 05.2010

Security Technician

SSS
06.2008 - 05.2009

Software Support Specialist

Billback Systems
03.2007 - 05.2010

Warehouse Manager

Winston Scaffolding
06.2005 - 02.2007

Computer Programmer and Electronics Assembler

Benetron
03.2002 - 12.2004

Service Engineer

IRTech Private Ltd
01.1999 - 01.2002

Bachelor of Engineering in Electronics -

Mumbai University

H.S.E -

Maharashtra State Board
Jagadish Banerjee