JAGDEEP SINGH
Melbourne
Summary
I bring a dynamic skill set that encompasses a Person-Centered Approach, Team Leadership, and Exceptional Customer Service from my healthcare and customer-centric background. Known for proficient Time Management, Adaptive Resilience, and Strong Communication. Eager to make a positive impact and leverage my versatile experience to enhance healthcare and community initiatives.
Overview
8
8
years of professional experience
Work History
Enrolled Nurse
Calvary Elanora Aged Care
01.2021 - Current
- Dealing with families and health professionals to ensure the patient is getting the right treatment.
- Maintaining confidentiality of information pertaining to clients, families, and employees.
- Utilized electronic health records (Lee care) software to document patient information and treatment plans.
- Liaise with other Allied Health Professionals to ensure patient is getting the best care as possible.
Monash Connect Offier
Monash University, Clayton Campus
11.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Expert skills in UniCRM and Genesys.
- Skilled in all the Monash Connect Platforms.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Well Done International Pty Ltd
11.2019 - 12.2022
- Delivered excellent customer-centric service, addressing inquiries and resolving issues in a timely and empathetic manner.
- Developed strong telephone-based communication skills, ensuring efficient interactions with customers.
- Collaborated with team members to achieve common goals and contribute to a positive work environment.
- Demonstrated resilience and adaptability in managing challenging situations.
Restaurant Manager
Squires Loft
12.2016 - 12.2020
- Excellent management skills enabled me to motivate and retain staff in a busy restaurant.
- Highly developed organizational skills enabled me to ensure all areas of the restaurant worked together to deliver exceptional service to customers.
Education
M.D. - Nursing
Monash University
Clayton, VIC12-2025
Bachelor - Human & Community Services
Southern Cross Institute Higher Education
08.2023
Diploma - Nursing
Box Hill Institute
03.2019
VCAL Year 11 & 12 - undefined
Oxford College
03.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Monash Connect Offier
Monash University, Clayton Campus
11.2024 - 03.2025
Enrolled Nurse
Calvary Elanora Aged Care
01.2021 - Current
Customer Service Representative
Well Done International Pty Ltd
11.2019 - 12.2022
Restaurant Manager
Squires Loft
12.2016 - 12.2020
Bachelor - Human & Community Services
Southern Cross Institute Higher Education
Diploma - Nursing
Box Hill Institute
VCAL Year 11 & 12 - undefined
Oxford College
M.D. - Nursing
Monash University
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